Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hobbies
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Grant Frick

Grant Frick

Fishers,IN

Summary

Customer success manager with 7+ years of experience in retail, digital, and post-purchase industries. Specializes in both new business launches and maintaining and growing existing business. A team player with documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Customer Success Manager, Enterprise

Narvar
03.2022 - 08.2023
  • Oversaw accounts totaling $4M in Annual Recurring Revenue across multiple retail industries.
  • Resolved problems with customers to maintain relationships and increase return customer base.
  • Effectively managed escalations to maintain churn rate below 5%.
  • Influenced segmentation marketing, leading to 20% boost in site engagement.
  • Leaded Quarterly Business Reviews to highlight up-sell opportunities, best practices, and ROI.
  • Assisted customers with onboarding and periodic trainings to foster successful adoption and usage.
  • Utilized customer feedback to inform changes and improvements to return policies.
  • Created and maintained comprehensive customer success documentation for internal and external use (CRM).

Client Business Manager, Enterprise

Alliance Data Systems
01.2019 - 02.2022
  • Managed multiple existing accounts, totaling $675M+ in annual credit sales.
  • Worked as main liaison for customers within our internal matrix organization.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed compelling presentations for executive reviews to gain approval for ideas and communicate results.
  • Demonstrated industry knowledge for brands partners to help maintain compliance within heavily regulated industry.

Account Manager, New Business

Alliance Data
02.2017 - 12.2018
  • Revamped implementation timeline to deploy product launches 2x faster.
  • Collaborated with marketing to develop targeted campaigns, driving 110% increase in response rate.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Added additional acquisition channel leading to incremental $5M in first year.
  • Educated clients on new products or services to increase customer engagement with brand.

Account Manager - Rotational Program - Field Team

Alliance Data
07.2016 - 01.2017
  • Launched Retail Credit Card programs with in-store team trainings.
  • Facilitated in-store trainings to bolster awareness to new loyalty and credit programs.
  • Assisted with in-store launch event resulting in 10,000 new applications.
  • Created training materials to assist with initial and ongoing trainings.

Education

Bachelor of Science - Selling And Sales Management

Purdue University
West Lafayette, IN
05.2016

Skills

  • Account Management
  • Effective Customer Communication
  • Client Rapport-Building
  • Renewing Accounts
  • Interdepartmental Collaboration
  • Effective Presentations
  • Customer Retention
  • CRM Software Experience
  • Best Practices and Methodologies
  • Quarterly Reviews

Timeline

Customer Success Manager, Enterprise

Narvar
03.2022 - 08.2023

Client Business Manager, Enterprise

Alliance Data Systems
01.2019 - 02.2022

Account Manager, New Business

Alliance Data
02.2017 - 12.2018

Account Manager - Rotational Program - Field Team

Alliance Data
07.2016 - 01.2017

Bachelor of Science - Selling And Sales Management

Purdue University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

  • Traveling
  • Golfing
  • Fostering Golden Retrievers
  • Cooking

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Grant Frick