Grant Hackett
Sun Prairie,WI
Summary
Assistant Manager at Menards with a proven track record in enhancing customer satisfaction and team performance. Skilled in problem-solving and team leadership, I effectively resolved customer complaints and improved store operations, fostering a positive environment while ensuring compliance with safety standards. Committed to achieving goals through strategic decision-making and effective workload management.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Menards
08.2024 - Current
- Collaborated with team members to address customer inquiries and resolve issues promptly.
- Contributed to inventory management processes by tracking stock levels and organizing supplies.
- Maintained compliance with safety protocols and company standards during daily tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Menards
04.2022 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Sun Prairie West High School
Sun Prairie, WI06.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Task delegation
- Goal setting
- Workload management
Timeline
Assistant Manager
Menards
08.2024 - Current
Cashier
Menards
04.2022 - 08.2024
Sun Prairie West High School
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