Grant Hamura
Summary
Motivated Deputy General Manager with proven history of improving operational performance. Strategic with strong business acumen to partner cross-functionally to execute long-range plans. Committed to supporting employees in growth, success and career progression. Organized Deputy General Manager with 3 years of experience in multi-site operations management. Proactive leadership skills to motivate and mentor employees to achieve goals. Adept with leading teams of up to 20+ employees in fast-paced settings.
Overview
14
14
years of professional experience
Work History
General Manager
IL Lupino
09.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Manager
Cinnamon's Ilikai
01.2021 - 09.2022
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Strengthened relationships with key clients through regular communication and proactive problemsolving.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deputy General Manager/ Executive Sous Chef
Vintage Cave / Shirokiya
02.2015 - 03.2020
- Upheld policies, procedures and brand standards in all aspects of operations.
- Recruited, hired, trained, developed and supervised team of 20+ employees.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Served as main liaison between employees and leadership team to relay questions and concerns.
- Analyzed performance data and identified opportunities for improvements.
- Evaluated staff training needs and developed and facilitated professional development opportunities.
- Oversaw implementation of corrective actions to improve efficiency and reduce waste.
- Recruited, hired, trained, developed and supervised team of 20 employees. 100% accuracy
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Line Cook
Gyotaku
02.2015 - 03.2016
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Precooked garnishes for later use to top off fresh dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Line Cook
Cheesecake Factory Inc
02.2010 - 09.2014
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Created nutritious, visually appealing, innovative and properly prepared and flavored food.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
Education
Some College (No Degree) - Culinary Arts
Kapiolani Community College/University of HI Community Colleges
Honolulu, HIHigh School Diploma -
Kaimuki High School
Honolulu, HI06.1986
Skills
- Schedule Management
- Expense Control
- Staff Supervision
- Vendor Sourcing
- Customer Relationship Management
- Loss Prevention
- Client Relations
- Purchasing
- Staff Management
- Labor Cost Controls
- Staff Training
- Customer Relations
Timeline
General Manager
IL Lupino
09.2022 - Current
Manager
Cinnamon's Ilikai
01.2021 - 09.2022
Deputy General Manager/ Executive Sous Chef
Vintage Cave / Shirokiya
02.2015 - 03.2020
Line Cook
Gyotaku
02.2015 - 03.2016
Line Cook
Cheesecake Factory Inc
02.2010 - 09.2014
Some College (No Degree) - Culinary Arts
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
Kaimuki High School
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