Grant Hawes
Charleston,SC
Summary
Dynamic hospitality professional with robust experience in operational strategy and team leadership. Skilled in analyzing performance metrics and implementing process improvements, ensuring high levels of customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Hospitailty Directror of Operations
Oak View Group
Charleston, South Carolina
02.2026 - Current
- Oversaw staff training programs to elevate service quality across departments.
- Directed operational strategies to optimize venue management processes.
- Analyzed performance metrics to pinpoint and drive process improvement initiatives.
- Resolved customer service issues promptly, maintaining high levels of customer satisfaction.
- Collaborated with vendors to secure necessary supplies and services for projects.
Bar Manager
Oak View Group
Charleston, SC
02.2018 - Current
- Managed daily bar operations ensuring compliance with health and safety regulations.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Implemented staff scheduling to optimize coverage during peak hours and events.
- Trained and supervised staff in customer service and beverage preparation.
- Coordinated event planning for private parties and corporate functions at the venue.
Warehouse Manager
Beesavvy At Family Circle Tennis Center
Charleston, South Carolina
01.2005 - 01.2018
- Oversaw scheduling and workflow management for warehouse personnel to optimize performance.
- Supervised inventory control, maintaining accurate stock levels and minimizing discrepancies.
- Coordinated shipping and receiving activities, ensuring on-time and accurate deliveries.
- Managed daily warehouse operations at busy tennis center, enhancing workflow and service delivery.
Education
High School Diploma -
Wando HIgh School
Charleston, SC06-2009
Skills
- Operational strategy
- Revenue management
- Profit optimization
- Performance analytics
- Vendor management
- Inventory compliance
- Time and schedule management
- Team leadership and staff training
Timeline
Hospitailty Directror of Operations
Oak View Group
02.2026 - Current
Bar Manager
Oak View Group
02.2018 - Current
Warehouse Manager
Beesavvy At Family Circle Tennis Center
01.2005 - 01.2018
High School Diploma -
Wando HIgh School