Grant Johnson
mission viejo,CA
Summary
Dynamic hospitality professional with extensive experience at Polly's Pies and Fogo De Chao. Proven track record in enhancing guest satisfaction through exceptional customer service and effective team collaboration. Skilled in POS software and adept at multitasking, ensuring efficient operations and a welcoming atmosphere in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Cashier/Busser/Sever
Polly's Pies
07.2022 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new hosts in customer service protocols and restaurant operations.
- Communicated effectively with kitchen staff to relay special requests.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
Host
Fogo De Chao
02.2023 - 10.2023
- Greeted and seated guests promptly, ensuring a welcoming first impression.
- Managed reservation system, optimizing seating arrangements during peak hours.
- Assisted servers by providing accurate wait times and menu information to guests.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- POS software
- Up-selling techniques
- Server support
- Effective customer upselling
- Dining customer service
Certification
- ServSafe
Eagle scout
Reached the highest rank in Boy Scout's. demonstrated skills in tough leadership positions and even grew my troop from 20 scouts to 40 scouts in one year. Maintained 18 out of those 20 scouts to stay on.
Timeline
Host
Fogo De Chao
02.2023 - 10.2023
Host/Cashier/Busser/Sever
Polly's Pies
07.2022 - Current
High School Diploma -
Trabuco Hills High School