Grant Johnston
South Pasadena,FL
Summary
Professional with extensive experience in client services and problem-solving at Pet Supermarket. Proven ability to enhance team performance and drive sales growth through technical support expertise. Strong skills in cybersecurity and data analysis, fostering a collaborative work environment. Effective Shift Manager known for maintaining smooth operations and ensuring high-quality customer service.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Shift Manager
Pet Supermarket
09.2024 - Current
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitate staff training sessions to enhance team knowledge and skills, and improve overall performance.
- Prioritize, assign, and delegate daily goals, tasks, and assignments to the associate team, and ensure proper completion.
Sales Representative
Pet Supermarket
05.2021 - 09.2024
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearances throughout the store.
- Increased sales by offering advice on purchases, and promoting additional products.
PCS AVID Tutor
Pinellas County Schools
10.2020 - 05.2021
- Coached high school students in math, science, language and language arts
- Led activities to strengthen student achievement by improving studying, note-taking, test-taking and time management skills.
- Guided students through skill set self-discovery to navigate career and college decision processes.
Education
Bachelor of Science (B.S.) - Cybersecurity
Saint Leo University
Saint Leo, FL05.2022
Skills
- Cybersecurity and forensics
- Technical support
- Client services
- Problem solving
- Networking and penetration testing
- Data analysis
Certification
Microsoft Office: Access, Excel, PowerPoint, Word
Technologies Tools
Linux, Mac OS, Java, C++, Python, HTML, SQL
Timeline
Shift Manager
Pet Supermarket
09.2024 - Current
Sales Representative
Pet Supermarket
05.2021 - 09.2024
PCS AVID Tutor
Pinellas County Schools
10.2020 - 05.2021
Bachelor of Science (B.S.) - Cybersecurity
Saint Leo University