Grant Kabler
513 N Bristol Ct, Wichita,KS
Summary
Detail-oriented professional with over 8 years of experience in incident management and operations coordination. Expertise in managing complex systems and streamlining workflows to enhance efficiency. Strong problem-solving skills and effective communication under pressure. Currently pursuing opportunities in IT and system administration with a commitment to continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Incident Management Specialist
Kansas Turnpike Authority
Wichita, KS
03.2017 - Current
- Managed incident response process, ensuring timely resolution of issues.
- Monitored emergency calls, and promptly dispatched law enforcement units as needed.
- Operated radio and computer systems for efficient information relay in a high-speed environment.
- Collaborated with other emergency services to coordinate effective responses.
- Logged incoming calls, incidents, and pertinent information into multiple systems.
- Conducted thorough investigations into criminal activities and prepared detailed reports.
- Processed NCIC inquiries for criminal justice agencies.
- Maintained accurate records of service requests and completed work orders.
Education
Bachelor of Science - Cyber Security
Fort Hays State University
Hays, KS12-2027
Associate of Science - Criminal Justice
Cowley County Community College
Arkansas City, KS05-2020
Skills
- Incident response and crisis management
- Team collaboration and problem solving
- Multitasking and prioritization
- Cisco networking
- IP address management
- Python scripting
- HTML and CSS
- Microsoft Office Suite
- Information management
- Attention to detail
- Problem resolution
- Ticket management
- Customer service
- Data entry
Certification
- NCIC
- CPR
- Eagle Scout
- Cisco CCST (networking)
References
References available upon request.
Timeline
Senior Incident Management Specialist
Kansas Turnpike Authority
03.2017 - Current
Bachelor of Science - Cyber Security
Fort Hays State University
Associate of Science - Criminal Justice
Cowley County Community College
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