Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Grant Loveless

Austin,TX

Summary

Dynamic food service professional with over 5 years of leadership experience in high-pressure restaurant settings. Recognized for exceptional team coaching abilities, precise food preparation skills, and commitment to maintaining a clean and welcoming environment. Specializes in enhancing customer satisfaction while upholding rigorous safety and efficiency standards. Aspires to leverage expertise in a role that prioritizes operational excellence and team development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Delivery Driver

Pizza Hut
Manor, TX
03.2022 - 11.2022
  • Delivered up to 50 orders daily with a 98% punctuality rate, ensuring high customer satisfaction.
  • Provided outstanding customer service by addressing inquiries and resolving complaints promptly.
  • Assisted in food preparation and restaurant cleanliness to maintain a welcoming environment.

Assistant Manager/Shift Supervisor

Subway
Austin, TX
03.2019 - 02.2021
  • Supervised teams of 4–12 employees, enhancing productivity by 15% through effective task delegation and leadership.
  • Delivered hands-on coaching to team members, improving order accuracy and service quality during peak shifts.
  • Ensured compliance with food safety regulations and maintained a consistently clean and inviting restaurant environment.
  • Improved customer satisfaction scores to 4.8/5 by addressing guest feedback and maintaining high service standards.
  • Reduced inventory discrepancies by 25% through implementing a tracking system for inventory and stock management, conducting quarterly audits, and collaborating with senior personnel to identify cost-saving measures for fresh produce and staff training on stock assessment.

Restaurant Team Leader

Whataburger
Austin, TX
06.2018 - 03.2019
  • Led 10–15 team members with weekly meetings, both group and individual, to monitor performance and identify areas for improvement or training, ensuring seamless shift transitions and a collaborative team atmosphere.
  • Developed staff training programs to enhance compliance with food preparation and safety protocols, achieving 95% inspection readiness.
  • Maintained a clean and welcoming dining environment, improving customer retention by 10%.
  • Ensured service excellence during high-volume weekend and holiday shifts, adapting to customer needs with urgency and efficiency.
  • Supervised cash handling procedures including counting drawers at beginning and end of shifts.

Sandwich Artist to Sandwich Artist PRO

Subway
Pflugerville, TX
06.2015 - 02.2019
  • Recognized as "#1 Customer Service Rep" for three consecutive years due to exceptional accuracy and guest satisfaction.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes while greeting customers, upholding cleanliness of bathrooms, and sitting area.
  • Oversaw daily restaurant operations, optimizing workflows to reduce order processing time by 20%.
  • Trained and mentored team members to uphold service quality during busy shifts.
  • Contributed to a team environment by fostering open communication and resolving conflicts effectively.

Education

Associate of Arts - Film And Emerging Media Production

Austin Community College
Austin, TX
05-2021

Skills

  • Leadership & Team Coaching
  • Customer Service Excellence
  • Shift Supervision & Scheduling
  • Food Preparation & Quality Control
  • Cleanliness & Safety Compliance
  • Conflict Resolution & Problem Solving
  • Training & Mentorship
  • High-Volume Operations Management
  • Time Management & Prioritization
  • Communication & Team Collaboration

Certification

  • ServSafe, Texas Alcoholic Beverage Commission (TABC) Certification – Renewal: 2024
  • ServSafe, Food Handler’s Certification – Renewal: 2024
  • National Restaurant Association, Certified Restaurant Server – Renewal: 2023
  • Occupational Safety and Health Administration (OSHA), OSHA Safety Certificate – Renewal: 2023
  • National Registry of Food Safety Professionals, Certified Food Manager (CFM) – Renewal: 2022

Accomplishments

  • Recognized as "#1 Customer Service Rep" at Subway® for three consecutive years due to exceptional accuracy and guest satisfaction.
  • Increased team productivity by 45% through leadership, outings, and streamlined workflows.
  • Enhanced customer satisfaction scores to 4.8/5 through consistent service excellence and staff operations.
  • Successfully trained over 35 team members, fostering a cohesive and high-performing team.
  • Improved cleanliness and safety compliance, achieving top health inspection readiness.

Timeline

Customer Service Representative/Delivery Driver

Pizza Hut
03.2022 - 11.2022

Assistant Manager/Shift Supervisor

Subway
03.2019 - 02.2021

Restaurant Team Leader

Whataburger
06.2018 - 03.2019

Sandwich Artist to Sandwich Artist PRO

Subway
06.2015 - 02.2019

Associate of Arts - Film And Emerging Media Production

Austin Community College

Similar Profiles

CREATE PROFILE
Grant Loveless