Grant Mayfield
Hollywood,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Chick-fil-A
Pembroke Pines, FL
04.2023 - Current
- Established partnerships with local businesses to increase brand awareness in the community.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Conducted weekly reviews of employee performance evaluations.
- Developed strategies for increasing customer satisfaction ratings.
- Opened and closed store in absence of senior managers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Consultant
Resort Consultant Group
Davie, FL
06.2022 - 09.2022
- Cold calling potential clients to inquire about their personal timeshare satisfaction
- Obtain qualifying information about their timeshare if they are unhappy in their contract using qualifying information to pair potential clients with a qualifying timeshare exit company
- Conference timeshare exiting representative in on the call
- Successfully introduce potential client and transfer to exiting company.
Jeweler Apprentice
Signet Jewelers
Greenville, SC
05.2017 - 06.2020
- Proficient/skilled/highly experienced in polishing, playing and final finishing of pieces
- Experience tightening stones for QC
- Collected and filed invoices and payment receipts
- Cleaned and polished gemstones and finished pieces
- Proficient in rhodium electroplating
- Proficient in engraving and personalizing various pieces
- Proficient in clerical computing skills
- Quality Control Certified.
Jewelry Sales Associate
Signet jewelers
Spartanburg, SC
11.2016 - 04.2017
- Supported loss prevention goals by monitoring shopper behavior
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Displayed merchandise by arranging in appealing areas to boost sales
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Performed general maintenance and light cleaning of showroom.
Education
High School Diploma -
Mauldin High School
Skills
- Jewelry finishing
- Polishing
- Inventory management
- Precision Accuracy
- Verbal/written communication
- Loss Prevention
- Pricing
- Clerical Experience
- Merchandising
- Cold Calling
- Self-starter
- Quick learner
- Team player
- Professional
- Customer-oriented with 10 years in the sales industry
- Motivated, progressive, positive & driven attitude
- Highly detailed oriented
- Team Management
- Employee Motivation
- Policy Enforcement
- Effective Leadership
- Store maintenance
- Customer Service
- Employee Development
- Staff Management
- Reliability
- Attention to Detail
References
Available upon request
Timeline
Shift Manager/Key Holder
Chick-fil-A
04.2023 - Current
Consultant
Resort Consultant Group
06.2022 - 09.2022
Jeweler Apprentice
Signet Jewelers
05.2017 - 06.2020
Jewelry Sales Associate
Signet jewelers
11.2016 - 04.2017
High School Diploma -
Mauldin High School
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