Summary
Overview
Work History
Education
Skills
Timeline
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Grant Mclaughlin

Bay Minette,AL

Summary

Dynamic Assistant Manager at Greer's CashSaver with a proven track record in cash management and customer engagement. Enhanced customer satisfaction through strategic decision-making and exceptional service, fostering a positive team environment. Recognized for mentoring staff and implementing training programs that elevated service standards and operational efficiency.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

30
30
years of professional experience

Work History

Assistant Manager

Greer's CashSaver
07.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Receiving Manager

Winn Dixie Supermarket
06.2009 - 06.2017
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Tracked production and quality control systems to proactively identify deficiencies.

Front Office Supervisor

Grand Hotel Marriott Resort, Golf Club & Spa
01.1995 - 06.2009
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
  • Created, prepared, and delivered reports to various departments.
  • Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

High School Diploma -

St Martin High School
Ocean Springs, MS
06-1989

Skills

  • Customer engagement
  • Cash management
  • Proven team guidance
  • Strategic decision-making

Timeline

Assistant Manager

Greer's CashSaver
07.2017 - Current

Receiving Manager

Winn Dixie Supermarket
06.2009 - 06.2017

Front Office Supervisor

Grand Hotel Marriott Resort, Golf Club & Spa
01.1995 - 06.2009

High School Diploma -

St Martin High School

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Grant Mclaughlin