Grant McMakin
Charlotte ,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Grand Opening Supervisor
Leadership Development Program
10.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
General Manager
Roland Mitchel, Chick Fil A Concord Mills
06.2018 - 10.2021
Education
Bachelor of Science - Business Administration
University of North Carolina Charlotte
Charlotte, NC 05.2018
Skills
problem solving- evaluating, diagnosing the state of the business, and running the COR as the head business leader GOS side, we consult operators on bests systems and practices to implement in restaurant , work with local business officials to diagnose traffic routes, customer through-put, etc
Business Planning- setting goals for the restaurant and implementing the systems to see those goals through planning out best layout for a new restaurant, setting up local vendors for operators, etc
Clear communication- working with new teams often takes consistent communication skills to a diverse set up people communicating with operators/local town officials in a way that is clear and concise, but also allows for their input communicating the value of their input is imperetive
Additional Information
volunteered in Shreveport, Louisiana to help host a 5k anti bullying walk, with proceeds going to after school programs at local schools
worked with a local Church to organize a delivery of sandwiches to the families of the Uvalde, Texas school shooting victims
worked with local Boys and Girls club of Denver, Colorado to deliver DOC cards to children in need
Timeline
Grand Opening Supervisor
Leadership Development Program
10.2021 - Current
General Manager
Roland Mitchel, Chick Fil A Concord Mills
06.2018 - 10.2021
Bachelor of Science - Business Administration
University of North Carolina Charlotte
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