Grant Meyer
Orlando,FL
Overview
10
10
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
01.2024 - Current
- Enhanced Guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow Cast Members to ensure seamless teamwork and coordinated efforts for optimal Guest satisfaction.
- Facilitated accessibility for Guests with disabilities through proper assistance procedures according to company policies.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
Club Member Manager
Cabela's
12.2022 - 03.2023
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided leadership, insight and mentoring to newly hired employees by supplying knowledge of various company programs
- Promoted high customer satisfaction by anticipating problems with knowledgeable and friendly service.
Human Resources Manager
Auto Pro Buys
05.2022 - 10.2022
- Advised leadership on schedule balancing in respect to vacation time, sick time, benefits, job services and employment discrepancies
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates with relevant merits.
- Devised hiring and recruitment policies for 100 -employee company.
Customer Service Representative
Auto Pro Buys
08.2021 - 05.2022
- Greeted customers upon arrival to build positive relationships and develop rapport with customers
- Analyzed Kelly Blue Book Values and appraised vehicles for customers
- Responded to inquiries from potential customers via email and telephone
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Human Resource Specialist
470th MI BDE
05.2014 - 08.2017
- Updated employee paperwork and records
- Planned for major business changes including system conversions and office moves
- Generated financial reports for management review
- Set up new files and assigned tracking numbers
- Drafted internal documents and memoranda
- Liaised directly with customers to meet needs and maintain satisfaction
- Maintained Awards and Actions for over 900 different Service Members throughout the time spent with the current company.
Education
Master of Science - Communications
Syracuse University
Syracuse, NYBachelor of Science - Sociology
Oregon State University
Corvallis, OR12.2020
Skills
- Computer proficiency
- Human resource knowledge
- Self-starter
- Conflict Resolution
- Time management
- Prioritization
- Customer Service
- Conflict Management
- Strong Work Ethic
- Interpersonal Communication
Timeline
Attractions Cast Member
Walt Disney World Resort
01.2024 - Current
Club Member Manager
Cabela's
12.2022 - 03.2023
Human Resources Manager
Auto Pro Buys
05.2022 - 10.2022
Customer Service Representative
Auto Pro Buys
08.2021 - 05.2022
Human Resource Specialist
470th MI BDE
05.2014 - 08.2017
Master of Science - Communications
Syracuse University
Bachelor of Science - Sociology
Oregon State University
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