Grant Meyer
Orlando,FL
Summary
Dynamic professional with extensive experience at Walt Disney World Resort, specializing in guest experience and safety compliance. Demonstrated expertise in conflict resolution and customer satisfaction through effective communication and teamwork. Proficient in cash handling and multitasking, consistently delivering exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Cast Member
Walt Disney World Resort
Orlando, FL
02.2025 - Current
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Managed crowd control during peak times to maintain orderliness in the facility.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Enforced access control measures in accordance with established procedures.
- Adhered to post orders while maintaining a visible presence around the property.
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
01.2024 - 02.2025
- Enhances Guest experience by providing exceptional customer service while maintaining a positive attitude.
- Collaborates with Cast Members to ensure The 5 Keys are upheld through safe and efficient practices.
- Ensures the attraction's safe operation, compliance and accessibility to Guests with disabilities.
- Partners with multiple lines of business to provide accurate information and recovery when assisting Guests.
- Maintains a thorough knowledge of Disney Products and services to effectively guide guests and enhance their visit.
Club Member Manager
Cabela's
Tualatin, OR
12.2022 - 03.2023
- Resolved customer inquiries and handled management level escalations using problem solving skills to devise creative solutions while considering financial and operational impacts.
- Provided leadership and mentoring to newly hired employees by supplying knowledge of various company programs.
- Promoted high customer satisfaction by anticipating problems with knowledgeable and friendly service.
- Quickly and effectively made decisions to enhance the Guest experience finding solutions both individually and as a team.
- Experience with multiple forms of payment including cash handling, refunds, credit card transactions, and discounts.
Human Resources Manager
Auto Pro Buys
Portland, OR
05.2022 - 10.2022
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed new policies to drive a transparent and fair hiring process for selecting candidates with relevant merits.
- Handled confidential employee and organizational information with the utmost discretion and in compliance with privacy regulations.
Bartender / Night Manager
Clodfelters Public House
Corvallis, OR
01.2018 - 05.2022
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
Human Resource Specialist
470th MI BDE
Fort Sam Houston, TX
05.2014 - 08.2017
- Exhibited strong time management, communication, written, and computer skills during major business changes.
- Generated financial reports, set up new files, and assigned tracking numbers to keep all internal documents organized.
- Maintained Awards and Actions for over 900 different Service Members.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Performed audits of payroll records to ensure accuracy of employee information.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Education
Master of Science - Communications
Syracuse University
Syracuse, NYBachelor of Science - Sociology
Oregon State University
Corvallis, ORSkills
- Guest experience
- Safety compliance
- Product knowledge
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Cash handling experience
- Flexible schedule
- Multitasking
Certification
- Food Handlers Card
- Liquor License
- CPR Certified
References
References available upon request.
Timeline
Security Cast Member
Walt Disney World Resort
02.2025 - Current
Attractions Cast Member
Walt Disney World Resort
01.2024 - 02.2025
Club Member Manager
Cabela's
12.2022 - 03.2023
Human Resources Manager
Auto Pro Buys
05.2022 - 10.2022
Bartender / Night Manager
Clodfelters Public House
01.2018 - 05.2022
Human Resource Specialist
470th MI BDE
05.2014 - 08.2017
Master of Science - Communications
Syracuse University
Bachelor of Science - Sociology
Oregon State University
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