Grant Miller
Matthews,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the mathematic industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Target
02.2023 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
No Degree - Business Data Analytics
University of North Carolina At Charlotte
Charlotte, NC02.2024
Bachelor of Arts - Mathematics
University of North Carolina At Charlotte
Charlotte, NC05.2023
Skills
- Adaptability and Flexibility
- Well-versed in data modeling and data visualization
- MS Office: proficient in Excel, Word, PowerPoint
- Database Management: understanding of KPI's and SQL
- Money handling abilities
- Proficient in Tableau: worked on multiple different spreadsheets to track data from customer to customer across websites and advertisements
Timeline
Customer Service Representative
Target
02.2023 - Current
No Degree - Business Data Analytics
University of North Carolina At Charlotte
Bachelor of Arts - Mathematics
University of North Carolina At Charlotte
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