Grant Morgan
Cartersville,GA
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Development Manager
Energy4Less Inc.
06.2016 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
Customer Service Representative Manager
Infinity Finacial Solutions
01.2005 - 05.2016
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Led customer service projects to address and achieve key business objectives.
- Created reporting systems to track customer service performance and improve insight.
- Assessed customer service data to identify and address improvement opportunities.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IT Recruiter
Stealth 400 Services
05.1997 - 12.2005
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Wrote and posted technical job descriptions
- Interviewed candidates using different interview methods and approaches.
- Sourced and selected applicants for technical positions within company.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Referred candidate resumes to customer account managers for evaluation and submission.
Computer Technician
United Parcel Service, UPS
05.1994 - 04.1997
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
Education
Management Information System Management - Information Technology
Winston-Salem State University
Winston-Salem, NC05.1996
Bachelor Of Accountancy - Accounting
Winston-Salem State University
Winston-Salem, NC05.1996
Skills
- Salesforce Management
- Pipeline Development
- Stakeholder Communication
- Strategic Partnerships
- Product Demonstrations
- Performance Evaluations
- Customer Service
- Business Development
- Prospecting
- Relationship Building
- Negotiations
- Analytics
- Marketing Expertise
- Account Development
- Order Management
- Account Servicing
- Revenue Forecasting
- Sales Tracking
- Customer Acquisition
- Verbal and Written Communication
- Market Penetration
- Networking Abilities
Certification
License Insurance Agent
Property, Casualty, Life, Health,
Medicare, Medicaid and Longterm Care
Timeline
Business Development Manager
Energy4Less Inc.
06.2016 - Current
Customer Service Representative Manager
Infinity Finacial Solutions
01.2005 - 05.2016
IT Recruiter
Stealth 400 Services
05.1997 - 12.2005
Computer Technician
United Parcel Service, UPS
05.1994 - 04.1997
Management Information System Management - Information Technology
Winston-Salem State University
Bachelor Of Accountancy - Accounting
Winston-Salem State University
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