Grant Olibo
Fort Myers,FL
Summary
Experienced Customer Service Supervisor bringing 3+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Publix
02.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Very well versed with cash handling and dealing with end of day procedures to ensure a successful closing.
Host
Peach Pit Bar & Grill
07.2019 - 02.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Estero High School
Estero, FL05.2019
Skills
- Evaluate Performance
- Loyalty Programs
- Verbal and Written Communication
- Coaching associates
- Motivational Leadership
- Customer Service
- Handling Complaints
- Administration and Operations
- Staff Assignments and Supervision
- Customer Service Management
- New Hire Training
- Staff Training
Timeline
Customer Service Supervisor
Publix
02.2020 - Current
Host
Peach Pit Bar & Grill
07.2019 - 02.2020
High School Diploma -
Estero High School
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