Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Grant Phillips

Grant Phillips

Denver,CO

Summary

Customer-oriented, strategic-thinking professional with 5 1/2 years of experience in building relationships, cultivating partnerships, and retaining top accounts. Multi-tasking and self-motivated leader with expertise in persuasively introducing products, inventory control and projections, vendor relations, territory development and managing customer needs to deliver solutions.

Overview

5
5

1/2 Years of professional experience

Work History

Principal Electrophysiology Mapping Specialist

Medtronic
Denver, CO
05.2023 - Current
  • Provided technical support for users experiencing difficulties with software applications.
  • Analyzed customer needs and recommended appropriate products or services.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Presented new/future pipeline technology to EP's, staff members, C - Suite executives in order to help facilitate new business.
  • Worked in live animal labs (pigs) with physicians from both US & OUS in a R&D setting with newly approved and future pipeline technology
  • Launched new Pulsed Field Ablation Technology with doctors that have never used it before

Clinical Account Specialist III

Biosense Webster
Memphis, TN / Denver, CO
03.2019 - 04.2023
  • Learned customer needs and desires to suggest specific product options.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Made recommendations to customers to promote brand effectiveness and product benefits, leading to an increase in revenue per case with my physicians.
  • Increased repeat business using exceptional customer service, problem-solving, troubleshooting software/hardware, and conflict resolution skills.
  • Answered customers' questions and addressed problems and complaints in person.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

Certificate of Completion in Cardiac Specialist Program - Cardiac Rhythm Management and Electrophysiology

Arrhythmia Technologies Institute
Greenville, SC
02.2019

Bachelors of Science - Exercise Science

University of Mississippi
Oxford, MS
05.2018

Skills

  • Planning and Coordination
  • Customer Needs Assessment
  • Problem Resolution
  • Team Building
  • Supervision & Leadership
  • Organizational Skills
  • Training & Development
  • Critical Thinking
  • Interpersonal Skills
  • Product and Service Knowledge

Accomplishments

  • Promoted to Clinical Account Specialist II & III with Biosense Webster due to team leadership and clinical growth that helped excel team quota.
  • Consistently maintained high customer satisfaction ratings.
  • Current leader on the Affera team in the US

Affiliations

Biosense Webster:

  • Allied Health Professional Champion which entailed educating hospital staffs & physicians on electrophysiology and products
  • Certified Field Trainer for newly hired Clinical Account Specialist for Biosense Webster
  • CAS advisory board member for area wide marketing strategy
  • Training Expertise Center Champion for Denver region

Medtronic:

  • Worked alongside marketing to impliment strategies to launch the Pulse Select PFA catheter across the US
  • Worked in Medtronic's "immersion lab" in order to develop workflows with both Carto & Ensite mapping system for 3D visualization of the pulse selece catheter
  • Worked in the Visible Heart Laboratory at The University of MN, acting as a consultant to R&D efforts in live animal models (pig) with physicians on Medtronic's pulse select catheter and Affera mapping system (including sphere 9 & sphere 360 pipeline catheters).
  • Am a subject mattter expert on the Affera Mapping system during TNE educational events for both onboarding European & US Affera mappers
  • Lead the pulse select/affera portion of physician visits at Medtronic Headquarters, highlighting current and future PFA technologies
  • Covered over 100 cryo ablation cases with the Arctic Front cryoballoon in multiple territorries
  • Assisted in launches of the flexcath cross transseptal system

Timeline

Principal Electrophysiology Mapping Specialist

Medtronic
05.2023 - Current

Clinical Account Specialist III

Biosense Webster
03.2019 - 04.2023

Certificate of Completion in Cardiac Specialist Program - Cardiac Rhythm Management and Electrophysiology

Arrhythmia Technologies Institute

Bachelors of Science - Exercise Science

University of Mississippi

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Grant Phillips