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Summary
Overview
Skills
Work History
Education
Accomplishments
Certification
Work Availability
Timeline
Quote
Recommendations
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Grant Rich

Grant Rich

Snr Facilities Manager
Bellingham,WA

Summary

Driven experienced facilities maintenance professional with excellent leadership, problem-solving and multitasking skills. Well-versed in HVAC, plumbing, electrical and EMS systems. 18+ years of commercial HVAC/R experience.

Overview

19
19

Years of HVAC/R experience

7
7

Snr leadership experience

19
19

Years of facilities experience

Skills

  • Relationship Building
  • Supervision & Leadership
  • Training & Development
  • Friendly, Positive Attitude
  • Refrigeration Troubleshooting and repair
  • Critical Thinking
  • EMS Systems
  • People Skills
  • Team Building
  • Team Management
  • Problem-Solving
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Customer Service
  • Schedule Management
  • Building inspections
  • Interpersonal Communication
  • Cost-Reduction Strategies
  • Operational Efficiency and Safety
  • Planning & Organizing
  • Good Work Ethic
  • HVAC Troubleshooting and repair
  • Conflict Resolution
  • Cultural Awareness
  • Teamwork and Collaboration

Work History

Senior Facilities Manager

CBRE, T-Mobile Account
Seattle, WA
03.2022 - Current

Senior Facilities Manager with CBRE on the T-Mobile account supporting all the corporate owned T-Mobile retail facilities across the United States (3400+ T-Mobile stores). I am also responsible for HVAC operations across the portfolio.

  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Helped save the client $800k in the first 12 weeks of being aligned with HVAC operations through implementing work order management best practices impacting warranty.
  • Planned facility improvements with work order priorities to maintain optimal operations.
  • Directed implementation of goals, policies, procedures and work standards for program success.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Carried out weekly EMS audits and provided solutions to the client.
  • Ran weekly vendor relationship calls.
  • Managed a team of 10 facilities managers and coordinators.

Facilities Manager

CBRE- Walmart Account
Seattle , WA
10.2021 - 03.2022
  • Analyzed building control and HVAC/R system performance and recommended improvements.
  • Responded to Walmart building emergencies and managed repairs.
  • Interviewed, hired and trained qualified maintenance employees.
  • Helped the account improve from 59% to 94.3% aged work order completion.
  • Carried out in person refrigeration, HVAC and safety training.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Carried out weekly vendor and client relationship calls.
  • Investigated problems and determined appropriate remedies.
  • Supervised staff of six direct reports in day-to-day activities.

Mobile HVAC/R Manager

CBRE - Walmart Account
Mount Vernon , WA
07.2019 - 10.2021
  • Responsible for seventeen Walmart stores in the Washington/Oregon market.
  • Presented weekly performance decks to the client and my team.
  • Reviewed and audited EMS systems.
  • Worked on the following equipment: Rack house refrigeration, Walk in cooler and freezers, Munters dehumidification systems Lennox RTU's.
  • Highest performing engineer on the account and Oct, 2021 promoted to regional HVAC/R Manager.

Mobile HVAC/R Engineer

Northsound Refrigeration
Ferndale, WA
07.2016 - 07.2019
  • After relocating from London England to Washington USA , I joined North Sound Refrigeration as an Mobile HVAC/R technician and was on call every four weeks.
  • I carried out troubleshooting, repair work, maintenance and installation on the following equipment: Walk in coolers and freezers, grocery store refrigeration racks, HVAC equipment, Ice machines , fryers, commercial toasters, grills, self contained refrigeration ,ice cream machines, smoothie makers.
  • Completed an advanced specialist course at Manitowoc on ice makers and became a qualified rep to carry out warranty repair work.

HVAC/R Service Technician

Vertex Services LTD
London, England
02.2011 - 10.2014


  • After joining Vertex services for nine months, I was moved into the lead tech role and carried out troubleshooting,repair work and maintenance on the following equipment: Ductless systems, Cooling towers/chillers/FCU/boilers/radiant heaters/VRV and VRF systems/generators/emergency lighting/plumbing/BMS building controls and general building maintenance.
  • Mobile technician in the London and greater London area, on call every three weeks while attending Mitsubishi Heavy Industries advanced technical college twice a week in the evenings and passing with 94.8%


HVAC/R Technician

Direct Fire ltd
London, England
01.2005 - 01.2011
  • Employed as an HVAC/R apprentice and maintained 8 buildings in London, England.
  • Carried out HVAC, refrigeration,plumbing and electrical troubleshooting and repairs whilst completing my apprenticeship and advanced NVQ qualification
  • On call once every four weeks and helped our mobile team carry out troubleshooting ,repairs and install on ductless systems for Toni and Guy academy.

Education

High School Diploma -

Kearsney College
Durban, South Africa

NVG Level 3 HVAC/R , Electrical And Pluming. - HVAC/Refrigeration/Electrical And Plumbing.

North West Kent College
Kent, England

Advanced HVAC Qualification. - HVAC Installation And Repair

Mitsubishi HI Advanced Trade School
London, England

Accomplishments

  • Completed the London Marathon raising $15000 for charity
  • Promoted to senior facilities manager
  • Raised over $7000 for four different charities from 2019-2021
  • Promoted from Facilities Manager to Snr Facilities Manager, in less than 12-months.
  • Recognized highest performing Employee of the in 2021 for outstanding performance and team contributions.
  • Captained my Rugby team and won the national league.
  • Led team to achieve 98% SLA, earning recognition from upper management.

Certification

  • EPA Universal
  • Advance tech program leadership
  • 43 recognized leadership certifications
  • 410a safe handling
  • NVQ level 3 plumbing
  • NVQ level 3 electrical
  • NVQ level 3 HVAC/R
  • Refrigeration (Specialized) - Chiller Systems
  • Refrigeration (Specialized) - DX Systems
  • R290 safe handling
  • 06A Trainee with 2400 hours
  • First aid/CPR
  • Cooling tower chemical safe handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Facilities Manager

CBRE, T-Mobile Account
03.2022 - Current

Facilities Manager

CBRE- Walmart Account
10.2021 - 03.2022

Mobile HVAC/R Manager

CBRE - Walmart Account
07.2019 - 10.2021

Mobile HVAC/R Engineer

Northsound Refrigeration
07.2016 - 07.2019

HVAC/R Service Technician

Vertex Services LTD
02.2011 - 10.2014

HVAC/R Technician

Direct Fire ltd
01.2005 - 01.2011

High School Diploma -

Kearsney College

NVG Level 3 HVAC/R , Electrical And Pluming. - HVAC/Refrigeration/Electrical And Plumbing.

North West Kent College

Advanced HVAC Qualification. - HVAC Installation And Repair

Mitsubishi HI Advanced Trade School
  • EPA Universal
  • Advance tech program leadership
  • 43 recognized leadership certifications
  • 410a safe handling
  • NVQ level 3 plumbing
  • NVQ level 3 electrical
  • NVQ level 3 HVAC/R
  • Refrigeration (Specialized) - Chiller Systems
  • Refrigeration (Specialized) - DX Systems
  • R290 safe handling
  • 06A Trainee with 2400 hours
  • First aid/CPR
  • Cooling tower chemical safe handling

Quote

People. Process. Production.

Recommendations

''I have worked with Grant Rich since October 2021. Grant has been employed on my team as an HVAC/R manager overseeing all maintenance and repair for 30 big box stores in the Seattle, WA area. Grant will excel at any task assigned and then succeed above that. He is the model professional whose work ethic and drive are unparalleled. His in-depth technical knowledge of the HVAC and dual rack refrigeration trades is exceptional. Grant’s ability to train new technicians, manage seasoned experts, coordinate with vendors, obtain parts and maintain excellent customer service with store managers is what any account or job needs. Any report, email, or communication from Grant is professional, excellent, and thorough.
Grant is a fantastic leader and a capable manager. He is highly self-motivated and capable of excelling at any project assigned. Grant transitioned in October 2021 from a HVAC/R technician where he was one of the highest performing technicians on the account to a HVAC/R manager where he is now one of the highest performing HVAC/R managers of over 35 other HVAC/R managers. Through his direct oversight and management, he has sustained a completion rate of all HVAC/R work orders of >90% within 15 days.'' -
Mary Anderson - Director

''Grant has a unique ability to approach a problem from all angles and find the best solution. His approach is methodical and is excellent at laying out a complicated issue in a clear way so all involved can understand how it’s going to be completed. Grants reputation among vendors and techs is excellent and is known for being someone who follows through and supports his stores and his team mates. Grant is a subject matter expert on all things HVAC/R and is a 3rd generation in a line of experts in this field. Working with Grant has been a real pleasure'' - John Chase - Regional Operations Manager

''Grant is a very polite and customer focused engineer, always willing to go the extra mile, Grant would be a great addition to any company looking to recruit a reliable, hard working & very compotent engineer'' - Paul O'Grady, Operations Manager

''Grant is bright, motivated and hard working. He is also extremely diligent with preparation and above all I found him a pleasure to work with. His personable approach means he is very adept at building rapport with clients and colleagues alike.'' - Tony Gibson - Technical Operations Manager

'' I have had the pleasure of working with Grant within our Region. The passion he has for taking care of the customer, techs, and equipment is unmatched! He is driven to provide real permanent solutions, instead of sub-par solutions. He will be an amazing addition to anyone's team!'' Nathan Osborn - Facilities Manager

Grant RichSnr Facilities Manager