Summary
Overview
Work History
Education
Skills
Timeline
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Grant Richardson

Woodstock,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Client Success Analyst

Ingenico
07.2022 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Established lasting partnerships with key stakeholders, further enhancing the company''s reputation in the industry.
  • Created and maintained comprehensive customer success documentation for internal and external use.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

IT Recruiter

Idr
09.2021 - Current
  • Used job boards, internet tools and career fairs to source both passive and active candidates.
  • Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
  • Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
  • Collaborated with internal and external clients to understand hiring needs and goals.

Server

Drift Oyster Bar
03.2021 - 09.2021
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Tournament Director

Triple Crown Sports
07.2017 - 07.2020
  • Communicated with teams, volunteers, grounds crew and other contacts to book, recruit individuals, plan details and run events.
  • Scheduled team timeslots to organize day-of activities.
  • Prepared and distributed contact list of volunteers and coordinators.
  • Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous..
  • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.

Education

Bachelor of Science - Sports Management

Kennesaw State University
Kennesaw, GA
07.2020

Skills

  • Promotion Coordination
  • Decision Making
  • Performance Improvements
  • Report Preparation
  • Project Management
  • Detail Oriented
  • Team Leadership
  • Team Collaboration

Timeline

Client Success Analyst

Ingenico
07.2022 - Current

IT Recruiter

Idr
09.2021 - Current

Server

Drift Oyster Bar
03.2021 - 09.2021

Tournament Director

Triple Crown Sports
07.2017 - 07.2020

Bachelor of Science - Sports Management

Kennesaw State University

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Grant Richardson