Grant Richardson
Woodstock,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Client Success Analyst
Ingenico
2022.07 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established lasting partnerships with key stakeholders, further enhancing the company''s reputation in the industry.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
IT Recruiter
Idr
2021.09 - Current
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Collaborated with internal and external clients to understand hiring needs and goals.
Server
Drift Oyster Bar
2021.03 - 2021.09
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Tournament Director
Triple Crown Sports
2017.07 - 2020.07
- Communicated with teams, volunteers, grounds crew and other contacts to book, recruit individuals, plan details and run events.
- Scheduled team timeslots to organize day-of activities.
- Prepared and distributed contact list of volunteers and coordinators.
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous..
- Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw, GA07.2020
Skills
- Promotion Coordination
- Decision Making
- Performance Improvements
- Report Preparation
- Project Management
- Detail Oriented
- Team Leadership
- Team Collaboration
Timeline
Client Success Analyst
Ingenico
2022.07 - Current
IT Recruiter
Idr
2021.09 - Current
Server
Drift Oyster Bar
2021.03 - 2021.09
Tournament Director
Triple Crown Sports
2017.07 - 2020.07
Bachelor of Science - Sports Management
Kennesaw State University
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