Grant Salak
Anchorage,AK
Summary
Results-driven retail manager dedicated to elevating customer experiences through strategic sales initiatives and exceptional team development. Successfully coordinated community events to boost brand presence, while optimizing operations to exceed performance goals. Expertise in visual merchandising and staff training, fostering an environment of innovation and engagement.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Board shop manager and bike sales manager
Blue&Gold board shop and Alaska E bikes
Anchorage, AK
10.2024 - Current
- Assisted customers in selecting boards and e-bikes based on their needs.
- Provided maintenance and setup services for snowboards, skateboards, and bikes, enhancing customer satisfaction.
- Maintained high standards of customer service throughout the store.
- Resolved customer complaints promptly and professionally.
- Responded to customer inquiries in a timely manner.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Trained new staff on customer service and sales techniques.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Monitored staff performance and provided feedback and guidance.
- Oversaw the recruitment, training and development of new staff members.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Implemented strategies to increase sales and profitability of the shop.
- Developed pricing strategies that maximized profits while remaining competitive.
- Conducted regular stocktakes to ensure accurate inventory records.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Analyzed sales data to identify trends in consumer behavior.
- Performed monthly audits of store operations.
- Scheduled staff shifts according to business needs.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Coordinated events to increase community involvement and brand awareness.
- Managed off-site events and marketing initiatives for both stores to increase brand visibility.
- Created engaging displays to promote products and enhance customer experience.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Trail builder
Pro trails
Anchorage, AK
05.2023 - 09.2023
- Constructed durable trails using sustainable materials and techniques.
- Coordinated with team members to meet project timelines and enhance workflow.
- Operated heavy machinery safely for trail building and maintenance tasks.
- Used hand tools and power tools to complete builds.
- Followed build procedures and work instructions to build awesome trails for all skill levels
- Coated exterior surfaces with weatherproofing treatments.
- Tested jumps and trails for safety and performance
- Performed landscaping and dirt work using techniques from previous job
- Filmed and edited engaging videos for social media platforms
Operator Trainee
Wilco excavation
Anchorage, AK
05.2022 - 07.2022
- Operated heavy machinery for excavation projects on diverse job sites.
- Prepared site by clearing debris and leveling ground to ensure readiness for excavation activities.
- Monitored equipment performance and reported any issues to supervisors.
- Followed safety protocols to ensure a secure work environment for all team members.
- Collaborated with team members to complete tasks efficiently and effectively.
- Maintained tools and equipment in good working condition for ongoing operations.
- Assisted experienced operators in executing complex excavation techniques and methods.
- Followed instructions from senior personnel regarding job duties.
- Communicated effectively with team members regarding operational matters.
- Adhered to all safety regulations while operating machinery.
- Coordinated material movement to and from processing machines, enhancing workflow efficiency.
- Supported minor repairs on equipment, ensuring continued operational readiness and minimizing downtime.
- Assisted in the installation and setup of new equipment.
- Operated material handling systems such as conveyors, hoists, lifts.
- Adjusted machine settings to meet production specifications.
- Operated a variety of mechanical equipment and tools to complete assigned tasks.
- Used hand trucks and forklifts to unload, load and transport items.
- Graded and packed ground for foundation preparation on job sites.
Shop hand and wash boy
L&W transports
Anchorage, AK
06.2018 - 10.2018
- Operated tools and equipment for vehicle maintenance and repairs.
- Maintained cleanliness and organization of the workspace.
- Assembled and disassembled equipment for cleaning and maintenance of shop materials.
- Assisted in loading and unloading freight efficiently.
- Unloaded trucks in a timely manner while monitoring quality control standards.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Configured and monitored equipment during production runs. with machine operators to complete runs.
Education
High School Diploma -
Primavera High School
Phoenix, AZ 09.2017 - 05.2020
Skills
- Customer service
- Customer Satisfaction
- Customer relationship management
- Customer engagement
- Sales strategies
- Promotional strategies
- Marketing
- Store management
- Visual merchandising
- Retail Space Optimization
- Inventory management
- Product Maintenance
- Product Specifications
- Task flow management
- Merchandise strategy
- Event coordination
- Staff training
- Staff recruitment
- Scheduling management
- Team management
- Team leadership
- Team building
- Employee motivation
- Task delegation
- Performance enhancement
- Effective communication
- Conflict resolution
- Organizational Skills
- Time management
- Idea development
- Brand representation
- Personally and likeability
Timeline
Board shop manager and bike sales manager
Blue&Gold board shop and Alaska E bikes
10.2024 - Current
Trail builder
Pro trails
05.2023 - 09.2023
Operator Trainee
Wilco excavation
05.2022 - 07.2022
Shop hand and wash boy
L&W transports
06.2018 - 10.2018
High School Diploma -
Primavera High School
09.2017 - 05.2020