GRANT SCHAFFER
Cabot,US
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Enjoys collaborative effort and being a team player there to support others.
Overview
9
9
years of professional experience
Work History
Service Technician
Greenway Equipment
05.2024 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Service Advisor
Ead's Automotive
12.2023 - 05.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
Crain Kia Of Sherwood
08.2023 - 12.2023
- Confer with customers to determine the nature of malfunctions
- Build and explain estimates on automotive repairs to customers
- Communicate customer requests to technicians
- Take payments for automotive repairs
- Assist in understanding of malfunctions with prior knowledge of automotive repair
- Assist in confronting working with customers from all different backgrounds and needs
- Use of Reynolds and Reynolds software to build invoices and to create repair orders
- Perform tasks to satisfy customers and build good rapport such as brewing coffee and socializing with customers
- Negotiate repairs from most necessary to least If required
- Confirm warranty coverage of parts and labor
- Update customers of vehicle repair status
Tesla/ General Motors Technician
Gwatney Buick GMC
12.2022 - 08.2023
- Repaired transmissions
- Inspected vehicles to assess damage and plan for repairs and new parts
- Tested electronic components and computer controls with specialized devices
- Wrote up detailed repair orders outlining actions and estimated costs
- Calibrated repaired systems to meet performance specifications outlined by manufacturers
- Tuned and adjusted electronic automotive equipment and entertainment systems
- Performed minor maintenance services including gasket replacements
Automotive Technician
Davis Automotive And Towing
03.2022 - 10.2022
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs
- Welded, soldered and fabricated parts to complete skilled services
- Cooperated with other technicians from different disciplines to achieve optimal integration
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs
- Interpreted drawings and schematics to pinpoint sources of mechanical issues
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems
- Tracked inventory used and notified supervisor about reordering needs
- Logged services performed in service ticket system
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects
- Estimated cost of labor and materials for projects and communicated value to clients
- Filled out work orders, repair logs and maintenance plans to document work completed
- Used register system to ring up customer purchases, process payments and issue receipts
- Received, examined and reshelved returned parts
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Received and stocked incoming merchandise, arranging items in correct locations
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments
- Used steam cleaning equipment to remove dirt from engine and engine compartment
Parts/Detail/Service Technician
Robert Brogden Buick GMC
05.2020 - 03.2022
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing
- Inspected vehicle to verify pristine appearance for customer
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred
- Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water
- Answered phone calls and responded to questions and concerns
- Consulted with clients to outline options and obtain permission to proceed with service
- Set up and operated mechanical and manual tools and equipment
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine
- Cleaned cars both externally and internally by hand or with use of automated equipment
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine
- Checked vehicles prior to service and immediately afterward to identify damages
- Used steam cleaning equipment to remove dirt from engine and engine compartment
- Removed minor flaws in refinish using sanding and buffing
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Cleaned plastic work inside cars using paintbrushes
- Transported materials, equipment or supplies to or from work areas
- Provided transport for customers and dealership personnel
- Maintained grounds, buildings and organized vehicle lot and storage areas
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer
- Contributed to service ticket writing and tagging of customer vehicles
- Performed basic maintenance and cleaning
- Assisted with snow removal and management of winter upkeep
- Walked property and grounds, picking up trash and debris to maintain curb appeal
Sales Consultant
Lewis Automotive of Hays
05.2019 - 05.2020
- Listened to customers to understand needs and refer to optimal services
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Handled credit and debit card payment processing to complete purchasing experience
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Worked with fellow sales team members to achieve group targets
- Fostered relationships with customers to expand customer base and retain business
- Demonstrated product features to align with customer needs
- Developed key customer relationships to increase sales
Sales Consultant
Hometown Feed and Supply
04.2016 - 04.2019
Education
Associate of Applied Science - Automotive Sciences
North Central Kansas Technical College
Beloit, KS05.2022
Skills
- Update customers of vehicle repair status
- Splice wires
- Solder connections
- Record results of diagnostic tests
- Repair fuel injectors
- Adjust carburetor parts
- Replace gasoline filters
- Repair brake systems
- Tune automobile engines
- Test electronic components
- Run speaker cables
- Run electrical cables
- Replace electrical components
- Clean electronic components
- Troubleshoot fuel systems
- Troubleshoot ignition systems
- Troubleshoot emissions control systems
- Inspect new vehicles
- Repair clutch systems
- Diagnose electronic equipment problems
- Confer with customers
- Repair ball joint suspensions
- Replace brake shoes
- Replace wheel bearings
- Warranty repair
- Welding skills
Timeline
Service Technician
Greenway Equipment
05.2024 - Current
Service Advisor
Ead's Automotive
12.2023 - 05.2024
Service Advisor
Crain Kia Of Sherwood
08.2023 - 12.2023
Tesla/ General Motors Technician
Gwatney Buick GMC
12.2022 - 08.2023
Automotive Technician
Davis Automotive And Towing
03.2022 - 10.2022
Parts/Detail/Service Technician
Robert Brogden Buick GMC
05.2020 - 03.2022
Sales Consultant
Lewis Automotive of Hays
05.2019 - 05.2020
Sales Consultant
Hometown Feed and Supply
04.2016 - 04.2019
Associate of Applied Science - Automotive Sciences
North Central Kansas Technical College
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