Grant Schamel
Business Analyst
Scottsdale,AZ
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Sales Associate / Service Coordinator / Crew Chief / Service Technician
Discount Tire Corporation
7 2021 - Current
- I ensure I follow all Best Practices to prepare the vehicle and bay
- Building relationships, empowering customers, and making recommendations that best meet their needs and help keep them safe are among my priorities
- After lifting a vehicle, I perform a Service Area inspection on it
- It's crucial for me to accurately scan all products pulled for the vehicle
- I stay vigilant about potential issues in the Workflow and fill in when and where needed to ensure efficient Workflow
- If I notice any equipment not working properly, I promptly notify the Store Manager
- I prioritize building good relationships with my team.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Representative
Tide Drycleaners
01.2018 - 01.2021
- Accountable for providing fast, helpful service when customers bring their clothing to the Tide store for service
- Key skills include data accuracy, follow-up, and interpersonal communication.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Capsim (Capstone)
NAU Business Management
05.2023 - 07.2023
- Participated in various VP roles including Marketing, Finance, R&D, and Production
- Leading the group to first place in the Capstone Competition
- As VP of R&D, acquired skills in product innovation, market positioning
- As VP of Marketing, gained expertise in price setting, sales forecasting, promotion budgeting, and sales monitoring
- As VP of Production, developed proficiency in manufacturing scheduling, employee management, new production line setup, and capacity adjustments to meet demand
- As VP of Finance, managed company funds, issued stocks, handled short-term and long-term debt, repaid debts, and monitored cash flow and capital structure.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Business Management
Northern Arizona University
Flagstaff, AZ 05.2019 - 05.2023
Visiting Student - undefined
Arizona State University
Tempe, AZ 08.2023 - 05.2023
Visiting Student - undefined
Scottsdale Community College
Scottsdale, AZ 08.2023 - 05.2023
Skills
Sales and Business Development
Market Analysis
Agile Principles
Facilitation Skills
Data-Driven Decision Making
Data Visualization
SQL
Strategic Thinking
Financial Management
Stakeholder Management
Conflict Resolution
Statistical Analysis
A/B Testing
User Behavior Analysis
Verbal/written communication
Microsoft applications proficiency
Information Analysis
Task Prioritization
Product Sales
Certification
Scrum Master Certification
Timeline
Visiting Student - undefined
Arizona State University
08.2023 - 05.2023
Visiting Student - undefined
Scottsdale Community College
08.2023 - 05.2023
Capsim (Capstone)
NAU Business Management
05.2023 - 07.2023
Bachelor of Science - Business Management
Northern Arizona University
05.2019 - 05.2023
Customer Service Representative
Tide Drycleaners
01.2018 - 01.2021
Sales Associate / Service Coordinator / Crew Chief / Service Technician
Discount Tire Corporation
7 2021 - Current