Grant Scurr
Mesa,AZ
Summary
Account Manager with extensive experience in achieving high customer retention and driving account expansion. Demonstrated expertise in building strategic partnerships and resolving complex issues. Proven track record of delivering measurable results across diverse customer portfolios.
Overview
10
10
years of professional experience
Work History
Account Executive
Attainable Housing Advocates
Mesa, AZ
02.2025 - Current
- Built and managed partnerships with national and regional lenders — including Fairway Mortgage, APM, and CrossCountry Mortgage — to increase adoption of homebuyer incentive programs
- Consistently exceeded outreach and activation targets by developing strong relationships with 100+ loan officers and 30+ branch leaders across the country
- Strengthened partner pull-through rates by aligning program benefits to buyer needs and improving visibility during the lending process.
Mid Market Account Executive
Bill
Draper, UT
06.2024 - 02.2025
- Developed and implemented account strategies to increase customer engagement and retention.
- Cultivated relationships with key stakeholders, including C-level executives, to ensure successful implementation of programs.
- Served as a liaison between various departments within the organization.
- Managed sales pipeline from lead generation to close in order to achieve revenue goals.
Corporate Customer Success Manager
Divvy
Draper, UT
01.2022 - 06.2024
- President's Club Attendee; Top 5% of quota carrying reps across entire company. Highest Net Retention on team in first year
- Quickly develop strong customer relationships to become trusted advisor and partner
- Utilize customer feedback to inform changes and improvements to customer success plans
Head of Customer Success
CapitalRock
Salt Lake City, Utah
08.2020 - 09.2021
- Actively manage customer accounts totaling more than $5 million in annual recurring revenue
- Ensured the success and growth of our top 5-7 strategic accounts, acting as a consultant and advocate
- Implemented a customer health score, customer lifecycle, and customer segmentation
- Oversaw all CS activities including weekly CS meetings, renewals, customer success plans
Customer Success Manager
Instructure
Salt Lake City, Utah
09.2016 - 05.2019
- Strategize with key account sponsors to increase adoption by sharing best practices and organizing training
- Strategically Upsell additional seats and complimentary products
- Execute quarterly business reviews with key stakeholders to focus on adoption data and to align objectives
Customer Success Manager
Gainsight
08.2015 - 09.2016
- Managed 35+ customer accounts totaling more than $800,000 in renewable annual recurring revenue
- Developed strategic frameworks to assist customers increase efficiency, reduce churn, and boost upsell
Education
MBA -
University of Utah, David Eccles School of Business
Salt Lake City, UT05.2022
Bachelor of Science - Finance
Brigham Young University
Provo, UT04.2014
Skills
- Self-starter
- Account management
- Performance metrics
- Strategic planning
- Problem-solving strategies
- High adaptability
- Customer rapport
Timeline
Account Executive
Attainable Housing Advocates
02.2025 - Current
Mid Market Account Executive
Bill
06.2024 - 02.2025
Corporate Customer Success Manager
Divvy
01.2022 - 06.2024
Head of Customer Success
CapitalRock
08.2020 - 09.2021
Customer Success Manager
Instructure
09.2016 - 05.2019
Customer Success Manager
Gainsight
08.2015 - 09.2016
MBA -
University of Utah, David Eccles School of Business
Bachelor of Science - Finance
Brigham Young University