Grant Shields
Oklahoma City
Summary
Dedicated professional with experience in customer service and IT support. Skilled in effective communication and team collaboration, contributing to enhanced customer experiences and streamlined operations. Eager to leverage expertise for impactful service delivery.
Overview
6
6
years of professional experience
Work History
Cashier
Raising Cane's Restaurants
Oklahoma City
10.2022 - Current
- Processed customer transactions efficiently and accurately.
- Maintained organized checkout area to enhance customer experience.
- Assisted customers with menu selections to facilitate informed purchasing decisions.
- Handled cash, credit, and gift card transactions securely.
- Collaborated with team members to ensure smooth service flow.
- Resolved customer inquiries and concerns with professionalism.
- Supported training of new cashiers on operational procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and provided information on products and services to assist with inquiries.
- Completed additional responsibilities designated by management.
I.T. Specialist
Crossings Christian School
Oklahoma City
05.2020 - 07.2022
- Provided technical support for hardware and software issues across the school.
- Assisted in managing the school's data management systems and security protocols.
- Collaborated with educators to integrate technology into classroom activities effectively.
- Resolved IT-related inquiries promptly to minimize disruptions in learning environments.
- Conducted regular system updates and maintenance to enhance performance reliability.
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Education
High School Diploma -
Crossings Christian School
Oklahoma05-2019
Skills
- Transaction processing
- Cash handling
- Customer assistance
- Attention to detail
- Team collaboration
- Effective communication
- Staff training
- Written and verbal communication
Timeline
Cashier
Raising Cane's Restaurants
10.2022 - Current
I.T. Specialist
Crossings Christian School
05.2020 - 07.2022
High School Diploma -
Crossings Christian School