Grant Spitz
Peoria,AZ
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
NDT Inspector
Parker Hannifin GTFSD
11.2023 - Current
- Supported quality assurance initiatives by providing detailed reports on findings from NDT inspections.
- Increased efficiency in inspection processes through the utilization of advanced NDT methods such as ultrasonic, magnetic particle, and radiographic testing.
Owner/Operator
Deadwood Custom Works
10.2018 - 07.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Improved overall product performance with thorough research on advanced materials and technologies.
- Optimized existing products through continuous iteration based on user feedback and data analysis.
- Established robust quality assurance systems to maintain high standards of excellence across all projects.
Service and Parts Manager
Powder Keg Harley-Davidson
09.2017 - 05.2018
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations. 70% GP on labor, 99% CSI score, 125% technician efficiency and 95% technician productivity
- Introduced data-driven decision-making practices, enabling more informed planning and resource allocation decisions.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Created annual and monthly sales projections as well as gross profit and expenses.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
Service and Parts Manager
Ducati, Bentley, Rolls Royce, Maserati of Westlake
10.2013 - 05.2017
- Improved sales results through close collaboration with the sales department on product promotions.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Streamlined inventory management processes for improved organization and reduced waste.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Maintaining 80% GP on labor, 96% CSI score, 125% technician efficiency and 95% technician productivity.
Service Manager
Beverly Hills Ducati
09.2008 - 10.2013
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
Motorcycle Technician
Beverly Hills Ducati
09.2008 - 07.2012
Motorcycle Technician
Pro Italia
04.2008 - 08.2008
BMW Master Certified Motorcycle Technician
BMW Motorcycles of Ventura County
05.2006 - 04.2008
Education
Motorcycle Mechanics Institute
Phoenix, Arizona01.2006
High School Diploma -
San Luis Obispo High School
San Luis Obispo, California01.2000
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Employee Training and Development
- Time Management
- Conflict Resolution
- Workflow Management
- KPI Monitoring
- Quality Assurance
- Documentation And Reporting
- Operational Efficiency
- Policy and Procedure Enforcement
- Customer Service
- Customer Relationship Management (CRM)
- Deadline-oriented
Timeline
NDT Inspector
Parker Hannifin GTFSD
11.2023 - Current
Owner/Operator
Deadwood Custom Works
10.2018 - 07.2023
Service and Parts Manager
Powder Keg Harley-Davidson
09.2017 - 05.2018
Service and Parts Manager
Ducati, Bentley, Rolls Royce, Maserati of Westlake
10.2013 - 05.2017
Service Manager
Beverly Hills Ducati
09.2008 - 10.2013
Motorcycle Technician
Beverly Hills Ducati
09.2008 - 07.2012
Motorcycle Technician
Pro Italia
04.2008 - 08.2008
BMW Master Certified Motorcycle Technician
BMW Motorcycles of Ventura County
05.2006 - 04.2008
Motorcycle Mechanics Institute
High School Diploma -
San Luis Obispo High School
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