Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Stevens

Fresno,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Parts Technician

Pape Kenworth
09.2022 - Current
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Utility Technician

Pape Kenworth
09.2020 - 09.2022
  • Fulfilled work orders to cut on and cut off service.
  • Planned and performed preventive maintenance on engines, motors, pumps, controls and chemical feed systems.
  • Answered public questions, concerns and complaints and documented resolution of problems.
  • Manually operated water utility filters, pumps, valves, sludge systems and chemical feed systems.
  • Used hands or valve operating machines to open and close main valves to perform water main extensions or repairs.
  • Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
  • Placed warehouse orders to replenish truck and work inventory materials.

Customer Service Cashier

Papa Murphy's
05.2018 - 08.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Prepared and made orders

Education

High School Diploma -

Clovis West High School
Fresno, CA
08.2020

Skills

  • Product Recommendations
  • Parts Ordering and Management
  • Purchasing Oversight
  • Complaint Handling
  • Price Negotiation
  • Revenue Generation
  • Fork lift certified
  • Product and Service Sales

Timeline

Parts Technician

Pape Kenworth
09.2022 - Current

Utility Technician

Pape Kenworth
09.2020 - 09.2022

Customer Service Cashier

Papa Murphy's
05.2018 - 08.2020

High School Diploma -

Clovis West High School

Similar Profiles

CREATE PROFILE
Grant Stevens