Summary
Overview
Work History
Skills
Timeline
Generic

Grant Stickney

Orange Park ,FL

Summary

Dynamic Operations Manager with a proven track record at Floor and Decor, skilled in team leadership and inventory management. Enhanced employee accountability and performance through effective training and communication strategies, resulting in improved operational efficiency. Adept at problem-solving and optimizing workflows to ensure exceptional customer service and timely delivery of goods.

Overview

40
40
years of professional experience

Work History

Operations Manager

Floor and Decor
07.2005 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Command Career Counselor

U. S. Navy
11.1984 - 11.2004
  • Developed strong working relationships with outside organizations to expand available resources for sailor support services.
  • Enhanced command readiness by conducting regular training sessions on career development topics.
  • Organized workshops focused on resume writing and interviewing skills that prepared transitioning service members for civilian employment opportunities.
  • Established a mentorship program within the command that fostered professional growth and enhanced interpersonal relationships among service members.

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Inventory management
  • Management
  • Operations oversight
  • MS office
  • Workflow optimization

Timeline

Operations Manager

Floor and Decor
07.2005 - Current

Command Career Counselor

U. S. Navy
11.1984 - 11.2004

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Grant Stickney