Grant Stone
Milton,FL
Summary
Inspiring manager with extensive experience in the RV industry and over 10 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Also Organized and dedicated to streamlining procedures. I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Sales Manager
Camping World
Gulf Breeze, FL
02.2017 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and maintained sales environment to support business objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Conducted regular meetings with staff members to review goals and objectives.
- Managed all sales staff to ensure they were meeting there monthly goals.
- Responsible for all incoming inventory, managing all purchasing and consignments.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Prepared sales production reports for senior management.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
Lead Supervisor
Diamond Staffing
Pooler, GA
04.2011 - 01.2017
- Trained new hires on company policies, procedures, and processes.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Managed inventory levels, placing orders as needed to meet customer demand.
- Monitored daily operations for quality and adherence to work order specifications.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Ensured compliance with safety regulations and industry standards.
- Obtained Forklift Trainer Certification to train all new hires how to properly and safely operate all different types of fork lifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw and optimized work of 46 Forklift Drivers, Loaders, and General labors performing high-quality shipping and receiving work.
Service Advisor
Camping World
Pooler, GA
07.2010 - 03.2011
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Advisor
Midas Muffler
Savannah, GA
04.2009 - 06.2010
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Provided estimates of repair costs to customers and discussed options with them.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Recommended additional, useful services to customers to increase overall sales.
- Used knowledge of services to recommend additional products and offerings to customers.
Parts Specialist
Camping World
Pooler, GA
10.2006 - 03.2009
- Started out as a Cashier when i was still in High School. I would go to School until 12pm then work until close during the week. Then full days on the weekend.
- I work part of this time as a detailer, Lot Porter, Product Specialist, and Parts Specialist.
- Helped with local advertising/ local radio stations to help draw in new customers.
- Helped customers find the correct parts to fix there units.
Education
High School Diploma -
South Effingham High School
Guyton, GA05-2008
Skills
- Pipeline Management
- Sales Tracking
- KPI Tracking
- Performance Management
- Profitability Optimization
- Sales Team Training
- Sales Planning
- Staff Management
- Resolution-Oriented
- Analytical Problem Solver
- Excellent Communication Skills
- Product Knowledge
Timeline
Sales Manager
Camping World
02.2017 - Current
Lead Supervisor
Diamond Staffing
04.2011 - 01.2017
Service Advisor
Camping World
07.2010 - 03.2011
Service Advisor
Midas Muffler
04.2009 - 06.2010
Parts Specialist
Camping World
10.2006 - 03.2009
High School Diploma -
South Effingham High School
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