Grant Thompson
Marietta,USA
Summary
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
10
10
years of professional experience
Work History
SPECIAL FORCES ENGINEER SERGEANT
US Army National Guard
11.2020 - Current
- Graduated the Special Forces Sniper Course, Special Forces Advanced Urban Combat Course, Special Forces Master Breacher Course
- Deployed to Burkina Faso in 2022-2023.
- Coordinated and managed the training for over 100 Burkinabe soldiers improving their combat readiness
- Worked as the sole coordinator between the French, German, Dutch, and US government agencies in a multinational effort with the Burkinabe Army
- Successfully managed multiple construction projects in Burkina Faso.
- I was responsible for the logistical movement, maintenance, and care of over $20,000,000.00 worth of engineering and team equipment with zero incidents or loss through the ODA's deployment
- Successfully managed the relationships with the Burkinabe EOD Unit commander, EOD schoolhouse commander, and the German EOD unit which resulted in over a dozen meetings, trainings, and knowledge exchanges with SFOD-A 2315
- I was selected to attend a Defense Threat Reduction Agency Exercise (Red Cell) in Alaska
- Alongside a select few top performing snipers in 20th Special Forces Group, I was also selected to help develop and instruct a High-Angle, Refresher & Sustainment Target Interdiction Course
EXECUTIVE PROTECTION-SECURITY CONSULTANT
OPS Security
06.2023 - Current
- Served as a security consultant with a small team of professionals for a private client where I helped assess and identify vulnerabilities, risks, and threats
- Implemented systems, measures, and security staff; ultimately provided covert protection to the client, his family, and assets
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Scheduled four to six employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
State Farm
01.2017 - 01.2019
- Delivered exceptional customer service by resolving inquiries, processing claims, and addressing client concerns via phone, email, and chat in a timely and professional manner.
- Developed strong product knowledge of State Farm insurance policies, effectively advising clients on the best coverage options and providing information on policy updates.
- Utilized CRM software to track customer interactions, document service requests, and ensure accurate, up-to-date records for follow-up and future service.
- Collaborated with claims adjusters and other departments to resolve customer issues, ensuring efficient processing and accurate claims handling.
- Achieved performance metrics, including maintaining an average call handling time and first-call resolution rate within department standards.
INFANTRYMAN TEAM LEADER
US Army National Guard
01.2015 - 11.2020
- My responsibilities included: provide tactical and technical guidance to subordinates and professional support to both subordinates and superiors in accomplishing their duties; receives and issues orders, coordinated with adjacent elements
- Mentored, taught, and led a team of four soldiers
- Graduated the prestigious Airborne and Air Assault Schools
- Collaborated and trained with British and Georgian soldiers in Exercise Noble Peace in 2016
- Graduate Ranger school in 2018, where I excelled and graduated with no recycles, which is a feat less than 15% of candidates achieve
- Deployed to Afghanistan in 2019 in support of Operation Enduring Freedom and Resolute Support
- Led more than 25 Guardian Angel Missions as the Noncommissioned Officer in Charge where I managed more than 20 personnel and conducted more than 100 combat and Train, Advice, Assist missions with the local Afghan commandoes with 100% success
- I also served as attached infantry to a US Special Forces ODA supporting Operation Freedom's Sentinel conducting combat operations in Afghanistan
Education
Master of Science - Financial Planning
Liberty University
05.2025
Bachelor of Science - Business Administration - Digital Marketing and Advertising
Liberty University
03.2023
Skills
- Excel & Google Sheets Proficiency
- Financial Modeling & Analysis
- Asset & Risk Management
- Market Research & Data Analysis
- Strong Problem-Solving Skills
- Microsoft Office
- CRM Experience
- Project Management & Logistics
- Leadership & Team Coordination
- Negotiation & Contract Management
- Financial Planning & Investment
- Performance analysis
Professional Highlights
- Current Security Clearance Level: Secret
- US Army – Defense Threat Reduction Agency Exercise, 04/24
- US Army Special Forces Master Breacher, 03/24
- US Army Special Forces Advanced Urban Combat Course, 01/24
- US Army Special Operations - Operation Enduring Freedom Trans Sahara (Africa), 01/23
- US Army Special Forces Sniper Course, 01/22
- US Army Special Forces Qualification Course, 01/20-01/22
- US Army Veteran of Operation Freedom Sentinel and Resolute Support (Afghanistan), 01/19
- US Army Ranger School, 01/18
- US Army Air Assault School, 01/17
- US Army Airborne School, 01/15
Timeline
EXECUTIVE PROTECTION-SECURITY CONSULTANT
OPS Security
06.2023 - Current
SPECIAL FORCES ENGINEER SERGEANT
US Army National Guard
11.2020 - Current
Customer Service Representative
State Farm
01.2017 - 01.2019
INFANTRYMAN TEAM LEADER
US Army National Guard
01.2015 - 11.2020
Master of Science - Financial Planning
Liberty University
Bachelor of Science - Business Administration - Digital Marketing and Advertising
Liberty University
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