Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Grant Thurmond

Carterville,MO

Summary

Result-driven, conscientious, and task-oriented financial professional experienced in directing activities for accounting, financial planning, revenue generation, cost reduction and budget management. Adept in assisting staff through training, open negotiation, and counseling to develop and enhance their efficiency at work. Expertise in achieving team-driven process improvements to increase operational effectiveness, profitability, and consumer retention while certifying reliability and compliance.

With all of the years that I've been a Financial Services Manager, it has prepared me to achieve success in many aspects of my professional career. Using these skills and attributes, it would be my honor to join your team and continue bringing extraordinary client services to Southern Illinois.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Finance and Insurance Manager

Marion Subaru
03.2011 - Current
  • Provide expert advice on finance and insurance options, extended warranties, aftermarket products, and other options. Tailoring coverage plans to suit individual client needs and requirements.
  • Strengthened client relationships through exceptional customer service, leading to increased customer loyalty and retention.
  • Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all local, state, and federal laws and regulations.
  • Streamlined documentation processes for increased efficiency and customer satisfaction.
  • Excellent written and verbal communication skills to explain complex programs to buyers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Verifying that all paperwork is completed correctly and filed properly.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Collaborated with team leaders to define standards, policies, and procedures to meet company revenue goals.
  • Analytical and problem-solving skills to help find and recommend the most advantageous options that fit their financial situation.
  • Maintaining positive relationships with lending institutions, product providers, and insurance vendors.
  • Enhanced revenue growth with the development of new financial products and services to maintain an extraordinary customer experience.
  • Continuous training and providing the sales team with information on lease finance programs.

Car Salesperson

Ward Chrysler Center
08.2010 - 02.2011
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.

Custom Stone Work/Tree Trimmer

Brown Tree Service
11.2009 - 06.2010
  • Designed and built custom stone pathways and patios using multiple materials.
  • Completed all necessary tasks set by the client to cut down trees, clean up properties, and use of the wood chipper.
  • Used and operated heavy equipment and machinery in reference to the jobs at hand.

Landscaper

Thurmond's Landscape And Pond Design
05.2003 - 10.2009
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
  • Provided custom landscaping projects as well as fish ponds, waterfalls, and custom stone work.
  • Maintained properties both residential and commercial.

Education

Some College (No Degree) - Graphic Design

John A Logan College
Carterville, IL

High School Diploma -

Marion High School
Marion, IL
12.2004

Skills

  • Excellent client relationship management providing extraordinary care and experiences
  • Very strong people skills to discover customer needs and figure out what would motivate them to buy a product
  • Use a consultative approach to tailor a product menu to meet the needs of the client and then recommend an option
  • Highly organized and disciplined to provide accurate disclosures and completion of the documentation
  • Analyzing customer credit files and structure the loan to fit the requirements of the financial lending institutions

Accomplishments

  • 2 time "Diamond Certifed" (5 year program) in Reahard & Asscociates "Acheiving F&I Excellence" program
  • Subaru Added Security Summit Winner:

(National contest that Subaru of America has for their F&I professionals based on warranty sales performance and your Customer Service Index Scores. Top 5-10% in the nation achieve these trips/awards.)

Years that I won: 2014,2015,2016,2018,2019,2023



Certification

  • "Diamond Certification" for Acheiving F&I excellence through Reahard & Associates.
  • Subaru of America Certified Fiance & Insurance Professional completing quarterly certification.

Timeline

Finance and Insurance Manager

Marion Subaru
03.2011 - Current

Car Salesperson

Ward Chrysler Center
08.2010 - 02.2011

Custom Stone Work/Tree Trimmer

Brown Tree Service
11.2009 - 06.2010

Landscaper

Thurmond's Landscape And Pond Design
05.2003 - 10.2009

Some College (No Degree) - Graphic Design

John A Logan College

High School Diploma -

Marion High School

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Grant Thurmond