Grant Urban

In my role as a receptionist and executive assistant at JR LAW, a boutique family law firm, I was entrusted with a range of responsibilities that ensured the seamless operation of the office and provided essential support to both clients and attorneys.

Client Relations:

• Front Desk Management: Greeted clients and visitors upon arrival, ensuring a welcoming atmosphere and directing them to the appropriate legal staff.

• Communication Handling: Answered, screened, and routed incoming calls, addressing inquiries with professionalism and maintaining confidentiality.

• Appointment Coordination: Scheduled and confirmed client meetings, court appearances, and internal appointments, effectively managing the attorneys’ calendars.

Administrative Support:

• Document Preparation and Management: Assisted in drafting correspondence, legal documents, and memos; organized and maintained both electronic and physical filing systems to ensure easy retrieval and compliance with legal standards.

• Travel and Meeting Arrangements: Coordinated travel itineraries and accommodations for attorneys; prepared meeting agendas and materials, ensuring all logistical details were addressed.

• Office Operations: Monitored and ordered office supplies, managed mail distribution, and maintained office equipment to support daily operations.

Confidentiality and Professionalism:

• Sensitive Information Handling: Managed confidential client information with the utmost discretion, adhering strictly to ethical guidelines and firm policies.

• Client Support During Challenging Times: Interacted with clients facing complex and sensitive legal issues, providing empathetic support and ensuring they felt valued and understood.

These experiences honed my organizational abilities, attention to detail, and capacity to manage multiple tasks efficiently. They also reinforced the importance of maintaining confidentiality and delivering compassionate client service, skills that are essential in any professional setting.

As the sole employee on shift at a bustling children’s ski store in Deer Valley, I was responsible for:

• Comprehensive Store Management: Overseeing all aspects of store operations, including customer service, sales, inventory stocking, and maintaining cleanliness.

• Exceptional Customer Service: Providing personalized assistance to each customer, ensuring a welcoming and informative shopping experience.

• Sales Operations: Managing transactions, upselling products, and striving to meet or exceed sales targets.

• Inventory Management: Regularly stocking shelves, organizing merchandise, and monitoring inventory levels to ensure product availability.

• Store Maintenance: Ensuring the store remained clean and organized to uphold a professional and inviting atmosphere.

• Problem-Solving: Addressing customer inquiries and resolving issues promptly to maintain high customer satisfaction.

This role required me to stay organized, remain attentive to guest needs, and deliver outstanding service in a fast-paced environment. These responsibilities honed my multitasking abilities and reinforced the importance of delivering exceptional customer service in a dynamic retail setting.