Grant Whitcutt
Edmonds,WA
Summary
Humanities and Social Sciences Graduate with a focus in Communications
Overview
5
5
years of professional experience
Work History
Deckhand
Commercial Fishing
05.2019 - 08.2019
- Company Overview: Bering Sea of Alaska
- Worked in tight quarters with a small team of deckhands for over two months
- Learned how to use power tools, hydraulic drum roller, how to safely use and maintenance dangerous equipment
- Overcame adversity through working in harsh conditions for 67 days and picking the fishing net every three hours
- Learned the value of enthusiasm within a team; to maintain positive attitude through challenging situations
- Bering Sea of Alaska
Consumer Experience Specialist (Team Lead)
NIKE
09.2023 - 12.2023
- Assist leading the team in executing daily retail operations, ensuring premium customer service
- Coaching employees to meet member sign-up quotas using individual KPI reports and performance reviews
- Training team to be more effective communicators by conducting role playing exercises
- Ability to expertly handle complex situations with autonomy and poise
- Digital literacy—desire to learn and adapt to technology needs with agility
ASSISTANT MANAGER
THE SUMMIT AT SNOQUALMIE
11.2020 - 03.2022
- Responsible for overseeing daily operations and fostered an enjoyable environment for a team of twenty employees
- Performed clerical work including maintaining customer databases and constructing bi-weekly schedules
- Handled high-stress, fast-paced situations while effectively supervising sessions of 450 guests
- Produced creative and effective strategies for optimization of resources which led to large revisions in operational procedures
Education
B.S. - Humanities + Social Sciences, Communications & Sociology
WASHINGTON STATE UNIVERSITY
01.2022
Skills
- Coaching
- De-escalation training
- Managerial Leadership
- Meeting Deadlines
- Conflict resolution
- Customer Service Acumen
- Time Management
- Corporate Communications
- Performance Tracking
Specialinterest
- Former Division 1 Decathlon Athlete for University of Montana
- Commercial Fishing (Gillnet) in the Bering Sea of Alaska
- Climbing, Backpacking, Hiking
- International travel
- Life-long commitment to Health and Fitness
References
- Josh Kelch, Battalion Chief for Puget Sound Regional Fire Authority, (425) 238-5122, joshuakelch@gmail.com
- Ben Williams, Captain for Puget Sound Regional Fire Authority, (206) 850-8028, Benwilliams616@yahoo.com
- Jason McHargue, Helicopter Pilot Officer for US Army; CWO 4, (509) 860-9216, mchargueja@gmail.com
- Brighton Stenek, Head Coach at NIKE, (253) 308-0137
- Cliff Eubanks, Senior Sales Manager at Market Leader, (425) 365-5883, eubankscliff@gmail.com
Timeline
Consumer Experience Specialist (Team Lead)
NIKE
09.2023 - 12.2023
ASSISTANT MANAGER
THE SUMMIT AT SNOQUALMIE
11.2020 - 03.2022
Deckhand
Commercial Fishing
05.2019 - 08.2019
B.S. - Humanities + Social Sciences, Communications & Sociology
WASHINGTON STATE UNIVERSITY