Grant Wrich
Las Vegas
Summary
Accomplished Quick Service Assistant Manager with a proven track record at MGM Resorts, adept in enhancing operational efficiency and service quality. Skilled in team leadership and problem-solving, successfully managed multiple Starbucks locations, driving sales and ensuring compliance. Excelled in and passionate about leading the growth of new and seasoned baristas.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quick Service Assistant Manager
Mandalay Bay - MGM Resorts
01.2025 - Current
- Oversaw the daily operations of three Starbucks stores, as well as two other coffee shops
- Responsible for interviewing and hiring qualified candidates
- Trained staff on company policies, procedures, and upcoming promotions to ensure consistent service quality
- Ensured a clean, safe, and operational work environment, enhancing customer satisfaction and team efficiency
- Assessed employee performance to identify areas for improvement
- Facilitated seamless communication between management and baristas to ensure operational efficiency
- Updated and maintained pars to optimize inventory levels, driving sales while minimizing waste
- Coached baristas during daily operations, ensuring accountability and adherence to performance standards.
- Identified and resolved store bottlenecks by strategically reallocating team deployment and resources
- Starbucks Daily Operations certified
- Starbucks Leader certified
- Ensured compliance with federal and local regulations regarding employee breaks, hiring practices, and workplace safety
- Supervised team members within a unionized environment, ensuring compliance with collective bargaining agreements
Quick Service Assistant Manager
Luxor - MGM Resorts
06.2023 - 01.2025
- Managed operations across two Starbucks locations and one New York Style Deli, working alongside a team of three managers
- Trained and mentored a team of 70 baristas and 7 supervisors to enhance operational efficiency and service quality
- Ensured compliance with collective bargaining agreement regulations, maintaining fairness in seniority and employee discipline
- Conducted interviews and hired qualified candidates to enhance store performance
- Analyzed peak times, daily covers, and revenue to optimize operational efficiency
- Ensured team compliance by facilitating required MGM and Starbucks training sessions on policy adherence and upcoming promotions
- Optimized inventory and minimized waste by strategically adjusting pars to align with fluctuating business demands
- Organized employee engagement initiatives, such as raffles, to motivate staff and enhance guest connection scores
- Conducted routine check-ins with newly onboarded staff to ensure smooth integration and alignment with operational standards
- Resolved employee conflicts to maintain a harmonious work environment
Baker
Kroger
01.2023 - 06.2023
- Produced consistently high-quality baked goods for customers
- Complied with health and safety codes to protect staff and customers
- Operated and maintained bakery equipment, including ovens and bread slicers
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly
- Managed customer service operations, including taking orders and resolving complaints
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences
- Increased production efficiency through effective time management and multitasking during busy periods
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies
- Created appealing displays to showcase products in bakery
Education
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
Scranton, PA06.2020
High School Diploma - Orchestra
Las Vegas Academy
Las Vegas, NV12.2019
Skills
- Customer assistance
- Verbal and written communication
- Food running
- Scheduling appointments
- Relationship building
- Meeting deadlines
- Clear communication
- Ordering procedures
Certification
Servsafe Food Manager Certification
Timeline
Quick Service Assistant Manager
Mandalay Bay - MGM Resorts
01.2025 - Current
Quick Service Assistant Manager
Luxor - MGM Resorts
06.2023 - 01.2025
Baker
Kroger
01.2023 - 06.2023
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
High School Diploma - Orchestra
Las Vegas Academy
Similar Profiles
Katalina BarraganKatalina Barragan
Group Housing Lead at MGM Resorts International - CORPGroup Housing Lead at MGM Resorts International - CORP
Frank LuisFrank Luis
Busser / Runner at MGM GrandBusser / Runner at MGM Grand
Alain AlmeroAlain Almero
CONCIERGE at MGM Resorts Mandalay Bay/W Las Vegas HotelCONCIERGE at MGM Resorts Mandalay Bay/W Las Vegas Hotel
RYAN REIDELBACHRYAN REIDELBACH
Operations Manager at W.H. SmithOperations Manager at W.H. Smith