Grant Wright
Jacksonville,FL
Summary
Ambitious Business Process Analyst aiming to leverage three years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
4
4
years of professional experience
Work History
Business Process Analyst I
Fidelity National Information Service Inc
01.2020 - Current
- Collaborate and leverage executive leadership to develop net new reporting and maintain existing PBI reporting for the Implementations organization.
- Established new workflow management systems to drive a more sustainable workflow within various FIS applications.
- Create and manage Sustainability calls with reporting stakeholders to highlight and analyze existing performance metrics and create action plans to evaluate underperforming product groups when compared to industry and company standards.
- Spearhead various projects to analyze and optimize existing processes for Planview/Clarity/ServiceNow tools to develop long term sustainable solutions for all end users.
- Manage an offshore team of 8 that supports Planview for the Implementations organization.
- Manage several projects at any given time by working as a liaison between corporate partners and Implementations directors to drive change within FIS applications.
- Headed an internal migration from RPS project management to ServiceNOW for 200 users and over 10,000 projects.
- Management and support of Planview for 1,500 users as the subject matter expert including data management, process audits, and timekeeping.
- Recipient of the FIS Star award for outstanding performance within the Implementations organization., Leaned new applications and processes associated with FIS as a whole.
- Gathered and governed data on the Planview application to assist with more accurate reporting.
- Creation and maintenance of a weekly email discussing FIS news and important events.
- Reviewed current processes and devised solutions to streamline workflow within Planview.
- Optimized core processes to improve business performance and operational agility.
Education
Bachelor’s Degree - Economics
Florida State University
Skills
- Operational efficiency
- Change agent
- Efficiency driver
- Leading meetings and presentations
- Project development and management
- Data modeling and analysis
Accomplishments
· Recipient of the FIS Star award for outstanding performance.
· Recipient of the FIS Employee of the Week.
Additional Information
- Accolades , Recipient of the FIS Star award for outstanding performance. Recipient of the FIS Employee of the Week. Life Scout within Boy Scouts of America
Timeline
Business Process Analyst I
Fidelity National Information Service Inc
01.2020 - Current
Bachelor’s Degree - Economics
Florida State University
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