Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Disher

Nappanee,United States

Summary

Highly motivated, efficient, and personable individual with over 8 years of experience delivering excellent customer service, managing time effectively, and taking initiative in a customer-focused environment. Committed to continuously enhancing skill sets and seeking opportunities to assume greater responsibilities in a professional role.

Overview

8
8
years of professional experience

Work History

Senior Corporate & Institutional Services Support

Lake City Bank
05.2024 - Current
  • Streamlined document retention through organized and thorough case file management.
  • Leveraged advanced client management systems to ensure effective operations.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Engaged in professional development activities to advance professional banking skills.
  • Trained users in effectively using digital banking tools.
  • Generated and distributed customer-facing documentation.
  • Conducted research and identification of billing errors, maintaining data integrity.
  • Addressed customer inquiries promptly and professionally.

Retail Banker

Lake City Bank
03.2023 - 05.2024
  • Met and exceeded sales goals by promoting and cross-selling banking products such as savings accounts, credit cards, and loans
  • Handled cash and non-cash transactions such as deposits, withdrawals, wire transfers, stop payments, account transfers, and loan payments efficiently.
  • Provided exceptional customer service, resolving inquiries and concerns in a prompt and professional manner.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Referred customers to other banking departments for specialized services.
  • Performed comprehensive processing of banking transactions for corporate and consumer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.

Emergency Room Technician

Goshen Health
01.2018 - 01.2020
  • Conduct initial patient evaluations and assessments in a fast-paced emergency department setting
  • Communicate effectively with patients and their families to provide education and support during their emergency room visit
  • Collaborated with nurses and physicians to develop and implement individualized care plans for each resident, promoting their physical and emotional well-being
  • Demonstrate excellent communication skills and professionalism when interacting with patients, families, and coworkers

Education

Bachelor's of Science - Psychology

Grace College
Winona Lake, IN

Core 40 Diploma -

NorthWood High School
Nappanee, IN
08.2017

Skills

  • Communication
  • Banking Policies and Procedures
  • Problem-Solving
  • Time Management
  • Integrity and Reliability
  • Proficient in Microsoft Suite, FIS products
  • Ability to learn new skills and applications efficiently

Timeline

Senior Corporate & Institutional Services Support

Lake City Bank
05.2024 - Current

Retail Banker

Lake City Bank
03.2023 - 05.2024

Emergency Room Technician

Goshen Health
01.2018 - 01.2020

Bachelor's of Science - Psychology

Grace College

Core 40 Diploma -

NorthWood High School

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