GRANT THOMPSON
Tampa,FL
Summary
With over 12 years of customer service experience, 3 years of managerial oversight, and 5 years of sales experience, I consistently bring a hard-working mentality to the workplace. I am a natural leader and take pride in my work ethic, always going above and beyond to ensure that tasks are done properly and to the standard that’s set. I love to lead by example and improve my coworkers around me to further increase productivity and camaraderie. I take my own personal development/growth seriously, and I believe that every day in whatever workspace I’m at is an opportunity to improve and expand on the talents and gifts that God has blessed me with.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
United Healthcare
10.2025 - Current
- I've been cleared to close for 2 weeks, and I've closed 4 deals that will total out to $33,100 of revenue for United Health Care within a year as long as they stay on my books
- Made on average 500 plus sales calls per day
- Educated clients on healthcare plan options and benefits
- Conducted comprehensive needs assessments to tailor insurance solutions
- Streamlined application processes, enhancing client onboarding efficiency
- Managed client relationships, ensuring high levels of satisfaction and retention
- Advised clients on health insurance options tailored to individual needs.
- Educated customers about policy terms, coverage limits, and benefits.
- Resolved client inquiries and concerns with exceptional customer service.
- Collaborated with underwriting teams to ensure accurate policy issuance.
- Conducted market research to identify trends and optimize product offerings.
Personal Training Manager
Crunch Fitness
2023 - 01.2025
- Grand opened and built a PT team that was #1 in the company twice in 2024
- Hit 110% of club sales plan 11/12 times in 2024
- Put up 184K of revenue as a PT sales team in January 2025
- Expert in recruiting and sales
- Personally closed 21 PT deals in a month
- Averaged $10K+ of revenue month after month while leading a PT team of 25+ coaches
- Always hit personal monthly client goal for the past 3.8 years of being employed at Crunch Fitness
- Closing percentage was on average 75%-100% consistently for two years as a PTM
- Sold 77 Kickoffs in one month at Crunch Ocoee
- Trained and mentored staff on effective personal training techniques and customer engagement strategies.
- Assisted clients in setting realistic fitness goals and providing guidance on achieving those targets through consistent dedication to their personalized exercise plans.
Personal Trainer
Crunch Fitness
2022 - 2023
- First year of being a PT, broke, and still currently holds a club record at Crunch Fitness Casselberry ($122K in one year)
- Never missed a monthly sales quota as a PT. On average, my personal quotas I set were anywhere from 5 to 10 clients per month
- Consistently trained an average of 45 clients before going into Crunch management in the first 6 months of being employed as a trainer
- Developed personalized fitness programs tailored to individual client goals and needs.
- Monitored client progress, adjusting routines to ensure continued improvement and motivation.
ECG First Line Manager/ ECG Technician
Who We Play For
08.2021 - 11.2021
- Verified ECG equipment was present and set up properly, and my staff of 6+ workers was educated and comfortable recording student ECGs
- Sanitized and arranged ECG rooms depending on location to meet the needs of staff and to maximize efficiency
- Replenished depleted staff products to keep staff functioning
- Answered students' and parents' questions regarding ECGs, results, etc
- Oversaw daily operations, ensuring compliance with organizational policies and best practices.
- Mentored team members, fostering professional development and enhancing overall performance.
Shipping/ Sales
Orlando Print Shop
05.2020 - 12.2020
- Printed designated addresses to ship products to customers
- Packaged 100s of products daily to be shipped out
- Cut vinyl to proper dimensions
- Processed orders using Shipstation
Checkout Advocate/ Sales Floor Team Member
Target
03.2017 - 12.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted other team members who needed help with guests or were confused about the computer system
- Checked out 100 plus customers on a day to day basis
- Readied items for sales floor stocking by affixing tags, preparing pallets, and arranging merchandise
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Stayed current on available products, store promotions, and customer service policies to better assist
Crew Member
McDonalds
05.2014 - 01.2017
Education
Associate of Science Degree - Physical Therapist Assistant
Herzing University
Winter Park, FL08.2021
Skills
- Closing
- Sales Tactics
- Communication
- Negotiation
- Presenting
- Leadership
- Management
- Customer/Staff Relationships
- Merchandise Expertise
- Discipline
- Computer Literate
- Problem-solving
- Strong Work Ethic
- Detail-oriented
Certification
- 0215 - Life, Health & Variable Contracts Insurance Agent License
- National Academy of Sports Medicine Life-time Personal Training Certification
- CPR and AED American Heart Association
Timeline
Licensed Health Insurance Agent
United Healthcare
10.2025 - Current
ECG First Line Manager/ ECG Technician
Who We Play For
08.2021 - 11.2021
Shipping/ Sales
Orlando Print Shop
05.2020 - 12.2020
Checkout Advocate/ Sales Floor Team Member
Target
03.2017 - 12.2019
Crew Member
McDonalds
05.2014 - 01.2017
Personal Training Manager
Crunch Fitness
2023 - 01.2025
Personal Trainer
Crunch Fitness
2022 - 2023
Associate of Science Degree - Physical Therapist Assistant
Herzing University