Grasiela Diaz
Antioch,USA
Summary
Fluent in both English and Spanish, strong skill set and experience in phone operations. Background in customer service, adept at delivering exceptional support and resolving issues efficiently. Known for outgoing and cheerful personality, thrives in engaging with others. Authorized to work in the US for any employer, ensuring a seamless transition into the workforce.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager/ Secretary
A1 Fire Protection Services
01.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Front Desk Receptionist
BSM
09.2023 - 07.2024
- Efficiently directed incoming calls to appropriate personnel.
- Coordinated with applicants for various needs in landscapes, facilities, and constructions.
- Managed multiple administrative duties.
- Experience with Equest, Excel, Microsoft Word.
- Managed purchasing processes resulting in efficient supply management.
- Enhanced team communications with fluency in English and Spanish.
- Assisted landscape supervisors conducting Spanish interviews.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Entry level Receptionist
Dunn & Associates
10.2021 - 03.2022
- Assisted in preparing comprehensive real estate appraisal reports.
- Conducted phone inquiries to obtain information on specific properties.
- Contributed to a range of administrative duties.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High school diploma -
Loma Vista
Concord, CA05.2020
Skills
- Microsoft Outlook
- Data Entry
- Customer service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Communication skills
- Sales expertise
- Strategic planning
- Positive and upbeat
- Sales tracking
- Bilingual in English & Spanish
Certification
Life & Health Insurance License, 12/01/24, 12/31/26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager/ Secretary
A1 Fire Protection Services
01.2025 - Current
Front Desk Receptionist
BSM
09.2023 - 07.2024
Entry level Receptionist
Dunn & Associates
10.2021 - 03.2022
High school diploma -
Loma Vista
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