Grason Santana
Newton,KS
Summary
Dynamic Shift Leader in Training at Wendy's, skilled in staff training and inventory management. Successfully enhanced customer satisfaction by promptly resolving complaints and ensuring compliance with food safety standards. Proven ability to optimize scheduling and foster teamwork, contributing to a positive dining experience and operational efficiency.
Offering strong foundation in team coordination and leadership, eager to learn and develop in dynamic environment. Brings understanding of customer service and team dynamics, with skills in communication and problem-solving. Ready to use and develop leadership and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Shift Leader in Training
Wendys Restaurant
01.2024 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated shift schedules to ensure optimal staffing levels during peak hours.
- Monitored food safety and cleanliness standards to maintain compliance with health regulations.
- Supported management in inventory control by tracking stock levels and placing orders as needed.
- Resolved customer complaints promptly to enhance overall dining experience and satisfaction.
Education
High School Diploma -
Newton High School
Newton,KsSkills
- Staff training
- Shift coordination
- Food safety compliance
- Cleanliness standards
- Inventory management
- Time management
- Scheduling optimization
- Workplace safety
- Teamwork
- Microsoft Excel
- Verbal and written communication
- Decision-making
- Safety procedures
Timeline
Shift Leader in Training
Wendys Restaurant
01.2024 - Current
High School Diploma -
Newton High School