Graviela "Gaby" Philemon
Merchant/Customer service Specialist
Roseville,CA
Summary
I have 35+ years of retail experience. I am dependable, punctual & hardworking clerk well-versed in any retail environment. Provides excellent customer service.
Overview
35
35
years of professional experience
Work History
Merchant
Trader Joe's
Roseville, CA
04.2007 - Current
- Restocks and organizes merchandise throughout the store.
- Provides excellent customer service.
- Community involvement, community events of 200+ people.
- Assists with training of new hires.
- Implements tasting program for crew of 100+ crew members.
- Cashier
- Orders, merchandise, & keeps flower section maintained
- Inventory control
- Donation manager
Shop Assistant
Ambience Floral & Gifts
Roseville, California
09.2022 - 02.2025
- Greeted customers entering store and offered a
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Set up of events such as weddings & large events.
Fresh Manager
Sam's Club
Citrus Heights, CA
06.1991 - 01.2004
- Maintained compliance with all health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of 25 department team members.
- Completed cycle counts and monthly inventory.
- Bakery Of the Year 2000 & 2001
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained cleanliness and hygiene in bakery & cafe premises.
- Hired new employees
- Understood profit & loss monthly statements
Education
High School Diploma -
Roseville High School
Roseville, CASkills
Hard working & self starter
Excellent customer service
Creative merchandising
Verbal and written communication
Order writing
Sales and service-oriented
Works well under high stress
Dependable & punctual
Timeline
Shop Assistant
Ambience Floral & Gifts
09.2022 - 02.2025
Merchant
Trader Joe's
04.2007 - Current
Fresh Manager
Sam's Club
06.1991 - 01.2004
High School Diploma -
Roseville High School