Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graviela "Gaby" Philemon

Merchant/Customer service Specialist
Roseville,CA

Summary

I have 35+ years of retail experience. I am dependable, punctual & hardworking clerk well-versed in any retail environment. Provides excellent customer service.

Overview

35
35
years of professional experience

Work History

Merchant

Trader Joe's
Roseville, CA
04.2007 - Current
  • Restocks and organizes merchandise throughout the store.
  • Provides excellent customer service.
  • Community involvement, community events of 200+ people.
  • Assists with training of new hires.
  • Implements tasting program for crew of 100+ crew members.
  • Cashier
  • Orders, merchandise, & keeps flower section maintained
  • Inventory control
  • Donation manager

Shop Assistant

Ambience Floral & Gifts
Roseville, California
09.2022 - 02.2025
  • Greeted customers entering store and offered a
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Set up of events such as weddings & large events.

Fresh Manager

Sam's Club
Citrus Heights, CA
06.1991 - 01.2004
  • Maintained compliance with all health code standards.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Trained and led team of 25 department team members.
  • Completed cycle counts and monthly inventory.
  • Bakery Of the Year 2000 & 2001
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained cleanliness and hygiene in bakery & cafe premises.
  • Hired new employees
  • Understood profit & loss monthly statements

Education

High School Diploma -

Roseville High School
Roseville, CA

Skills

Hard working & self starter

Excellent customer service

Creative merchandising

Verbal and written communication

Order writing

Sales and service-oriented

Works well under high stress

Dependable & punctual

Timeline

Shop Assistant

Ambience Floral & Gifts
09.2022 - 02.2025

Merchant

Trader Joe's
04.2007 - Current

Fresh Manager

Sam's Club
06.1991 - 01.2004

High School Diploma -

Roseville High School
Graviela "Gaby" PhilemonMerchant/Customer service Specialist