Gray Armstrong
Burleson,TX
Summary
Dynamic operations leader with extensive experience in managing regional logistics and fostering teamwork. Skilled in problem-solving and communication, with a strong focus on developing training programs that elevate team performance and operational compliance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Hub Manager
TForce Freight
Irving, TX
05.2025 - 04.2026
- Oversaw daily operations to ensure efficient freight management and timely deliveries.
- Implemented process improvements, enhancing workflow efficiency across hub activities.
- Trained and mentored staff on best practices for freight handling and safety protocols.
- Managed inventory control systems, optimizing resource allocation for peak performance.
- Developed training programs to elevate team performance and operational compliance standards.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
Regional Director of Operations
TForce Freight
Kansas City, MO
05.2020 - 05.2025
- Oversaw regional operations, ensuring alignment with corporate strategies and operational goals.
- Implemented process improvements, enhancing efficiency and reducing operational costs across multiple locations.
- Led cross-functional teams to streamline logistics and improve service delivery timelines.
- Developed training programs for staff, fostering skill enhancement and operational compliance.
- Coordinated with senior leadership to align regional initiatives with overall business objectives.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
Hub Manager -
TForce Freight
South Holland, IL
03.2016 - 05.2020
- Oversaw daily operations to ensure efficient freight management and timely deliveries.
- Led team in implementing process improvements, enhancing service quality and operational efficiency.
- Developed training programs for new staff, fostering skill development and adherence to safety protocols.
- Coordinated logistics activities, optimizing routing and scheduling to reduce operational costs.
- Streamlined hub operations by implementing efficient processes and procedures.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Delegated workplace responsibility to appropriate staff.
- Maintained posting of MSDS sheets in workplace.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
Service Center Manager
UPS Freight
Cincinnati, OH
04.2010 - 03.2016
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed logistics and transportation processes to optimize delivery efficiency.
- Developed training programs to enhance employee performance and engagement.
- Implemented process improvements that reduced operational costs and increased productivity.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Education
Bachelor of Science - Communications
Findlay College
Findlay, OHSkills
- Operations management
- Technical skills
- Staff development
- Logistics management
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Decision-making
- Operational efficiency
- Operational management
- Self motivation
- Goal setting
- Professionalism
- Budgeting and forecasting
Timeline
Hub Manager
TForce Freight
05.2025 - 04.2026
Regional Director of Operations
TForce Freight
05.2020 - 05.2025
Hub Manager -
TForce Freight
03.2016 - 05.2020
Service Center Manager
UPS Freight
04.2010 - 03.2016
Bachelor of Science - Communications
Findlay College