Summary
Overview
Work History
Education
Skills
Timeline
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Gray Mucilli

Durham,NH

Summary

Dynamic and adaptable professional with a proven track record in radio broadcasting and customer service. Leveraged audio equipment knowledge and exceptional interpersonal skills to enhance audience engagement and satisfaction. Excelled in multitasking and problem-solving, significantly improving operational efficiency. Well-qualified sales assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

WUNH Student DJ

WUNH University of New Hampshire
03.2024 - Current
  • Managed sound equipment ensuring optimal audio quality for each show.
  • Implemented effective time management strategies allowing proper preparation prior to each show.
  • Monitored sound levels adjusting accordingly for an engaging experience towards audience.
  • Able to play a mix of songs following the station format and regulations and monitor the length of each song to minimize dead air.
  • Used good communication, engagement skills and active listening when interacting with guests.
  • Shared public announcements and news pertaining to the music world.
  • Proficiently use the Wide Orbit system, CD players, vinyl turntables and sound dials to air music.

Sales Assistant/Customer Service

Luxury Fashion New York
07.2023 - 07.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Processed transactions accurately while maintaining high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Maintained merchandise displays in store.
  • Provide customer service to all visitors.
  • Took inventory, stocked and organized shelves and managed pricing.
  • Packaged merchandise in clean and visually pleasing manner for both in-house customers and online orders.
  • Handled online orders packaging and mailing while keeping track of inventory and payment plans.

Volunteer Work

Guiding Eyes for the Blind
06.2019 - 01.2024
  • Home socialization and care of 1-3 foster puppies ages six to nine weeks old into the home for 3-5 days.
  • Provide quality care in socialization, reinforcing training techniques, verifying puppies are in good health, are safe, and giving puppies one-on-one attention while introducing them to new sights and sounds in home environments.
  • Care consists of using equipment given in the form of massages, leash training, riding in cars, sitting for meals, crate time, name response and other skills.

Summer Camp Counselor Volunteer

Vacation Bible School at St. Patrick's Elementary
06.2016 - 06.2019
  • Implemented safety protocols during activities to minimize risk of injury while maintaining enjoyable atmospheres.
  • Led groups of children safely through variety of camp activities.
  • Demonstrated adaptability by adjusting activity plans based on changing weather conditions, availability of resources, or camper needs.
  • Promoted positive camp environment through clear communication, active listening, and conflict resolution techniques.
  • Managed daily schedules to ensure a balanced mix of educational, recreational, and social activities for campers.
  • Worked as a counselor for the art department where campers were monitored on their health and safety, development, growth, skill achievement, and well-being.
  • Organize and lead various small and large group activities to promote good communication, a quality experience, and a sense of community for all participants involved.

Volunteer Work

Volleyball Coach at St. Patrick's Elementary Schoo
08.2018 - 05.2019
  • Improved time management skills by balancing rigorous course load with part-time employment, volunteer work, and extracurricular commitments throughout educational career.
  • Teaching strategies and techniques to optimize players and performances.
  • Identifying strengths, positioning players accordingly, helping address weaknesses, and improving communication.
  • Building effective teamwork and training techniques while listening to players and ensuring participants are safe, healthy, and having fun.
  • Planning and organizing activities to optimize time and equipment given with a flexible schedule.

Education

Bachelor of Arts - Psychology

University of New Hampshire
Durham, NH
05.2026

Skills

  • Audio Equipment and Microphone Knowledge
  • Digital DJ software proficiency and Soundboard operation
  • Music Selection and Song transitions
  • Technology proficient
  • Time Management and problem solving
  • Teamwork and Collaboration
  • Excellent Communication and Interpersonal Skills
  • Time management abilities
  • Customer Service

Timeline

WUNH Student DJ

WUNH University of New Hampshire
03.2024 - Current

Sales Assistant/Customer Service

Luxury Fashion New York
07.2023 - 07.2024

Volunteer Work

Guiding Eyes for the Blind
06.2019 - 01.2024

Volunteer Work

Volleyball Coach at St. Patrick's Elementary Schoo
08.2018 - 05.2019

Summer Camp Counselor Volunteer

Vacation Bible School at St. Patrick's Elementary
06.2016 - 06.2019

Bachelor of Arts - Psychology

University of New Hampshire

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Gray Mucilli