Summary
Overview
Work History
Education
Skills
Timeline
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Gray Pierre

North Lauderdale,FL

Summary

Hello there, my name is Gray Pierre. I am 26 years old and have 5 years of working in retail and 1 year in a half working in hospitality hotel. I am very skillful on administration and customer service, I am kind, full of joy. Reliable, always willing to try new things but my main goal is to become an office manager in the workplace. I know I can get the job done.

Overview

6
6
years of professional experience

Work History

PBX Hotel Operator

Dalmar Hotel
09.2024 - 09.2024
  • Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
  • Proactively identified opportunities for process improvements within the PBX department, resulting in more streamlined workflows.
  • Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
  • Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.

Front Desk Agent

Marriott International, Inc.
03.2023 - 08.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.

Customer Service Representative

Publix
08.2018 - 03.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

High School -

Suned High School
Sunrise, FL

Skills

  • Guest Relations
  • Information Protection
  • Safety and security procedures
  • Room assignments
  • Credit and cash payments
  • Front Office Support
  • Hospitality services
  • Microsoft Office
  • Effective Planning
  • Customer Service
  • Oral and written communications
  • Administrative Support
  • Conflict Management
  • Payment oversight
  • Hospitality service expertise
  • Administrative Skills

Timeline

PBX Hotel Operator

Dalmar Hotel
09.2024 - 09.2024

Front Desk Agent

Marriott International, Inc.
03.2023 - 08.2024

Customer Service Representative

Publix
08.2018 - 03.2023

High School -

Suned High School

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Gray Pierre