Gray Roberts
Raleigh,NC
Summary
Dedicated retail sales professional with over 10 years of experience in sales, marketing, and event planning. Proven ability to build strong customer relationships, drive brand growth, and deliver exceptional service. Skilled in social media marketing, analytics, merchandising, and personal styling. Seeking to contribute my expertise and expand my knowledge within a forward-thinking retail organization focused on innovation, customer satisfaction, and long-term success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner
Goodness Graycious
Burlington, NC
01.2021 - 03.2025
- Launched and managed all operations of retail business, including product sourcing and inventory management.
- Developed an e-commerce website, increasing online sales and customer reach.
- Executed marketing strategies on social media, boosting brand visibility and customer engagement.
- Cultivated strong customer relationships through personalized service, enhancing client retention and referrals.
- Oversaw merchandising and visual branding to align with seasonal trends.
- Handled budgeting and vendor negotiations to maximize profit margins.
- Researched potential partners in order to expand services offered.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Event Planner
The Chairman's Retreat
Burlington, NC
09.2021 - 10.2023
- Coordinated vendor management for events, ensuring timely compliance with all requirements.
- Handled customer service inquiries regarding specific events and venues.
- Reviewed and processed vendor invoices promptly upon receipt.
- Developed relationships with vendors to secure discounts and special offers.
- Collaborated with marketing team on promotional materials for events.
- Created floor plans, seating arrangements, and event visuals as needed.
- Managed social media accounts to promote company's events portfolio.
- Tracked key metrics post-event to evaluate success and identify improvement areas.
Personal Leave
Full Time Parent
Graham, NC
10.2021 - 07.2022
- Embraced motherhood through dedicated time away from workforce post-birth of son.
- Strengthened adaptability and time management competencies during personal growth phase.
- Developed a renewed understanding of work-life balance, enhancing overall perspective.
- Eager to resume professional journey with revitalized enthusiasm and commitment.
Sales Associate
Monkee's Of Wilmington
Wilmington, NC
08.2016 - 08.2021
- Demonstrated product features to align with customer needs and preferences.
- Provided exceptional customer service through personalized interactions with customers.
- Tracked inventory levels regularly to ensure optimal stock availability.
- Analyzed sales performance metrics to identify marketplace trends and opportunities.
- Restocked shelves promptly to maintain sufficient inventory levels.
- Maintained comprehensive knowledge of merchandise, promotions, and policies.
- Processed transactions efficiently using point-of-sale systems.
- Organized stockroom according to size, color, and style for easy access.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
Host
The Cutting Board
Burlington, NC
08.2013 - 07.2015
- Greeted guests upon arrival and provided menus to enhance dining experience.
- Answered phone inquiries to schedule reservations, confirm orders, and address service questions.
- Maintained clean reception area and restocked counter areas to ensure smooth operations.
- Handled customer feedback and resolved conflicts to uphold satisfaction levels.
- Assisted wait staff by bussing tables and delivering food orders during peak hours.
- Monitored waiting list and provided accurate wait times to manage guest expectations.
- Demonstrated familiarity with health and safety regulations to maintain compliance standards.
- Performed light administrative duties including filing documents and taking messages.
Education
Associate of Arts - Interior Design
Cape Fear Community College
Wilmington, NC05-2018
Skills
- Inventory and operations management
- E-commerce strategy
- Social media marketing
- Customer relationship management
- Vendor negotiation and contract management
- Financial analysis and budgeting
- Event planning and coordination
- Customer service excellence
- Business management and development
- Small business operations
- Strategic planning and execution
- Market trend analysis
- Profit and loss management
- Design project coordination
- Sales strategy and leadership
- Marketing tactics and strategies
Certification
- Adobe Certified Expert (ACE) - 2022
- Meta Social Media Marketing Professional Certificate - 2023
Languages
English
Professional
Spanish
Limited
Affiliations
- Closet Organization
- Creating Brand Kits for Small Businesses
- Turning favorite photos into paintings for family and friends
REFERENCES
Deedee Shaw
Owner
Monkees of Wilmington
(910)233-2931
1900 Eastwood Rd. #22
Wilmington, NC 28403
owner@monkeeswilmington.com
Deedee's guidance and mentorship have been invaluable in shaping my career, igniting my passion for the fashion industry and showing me the ins and outs of small business ownership. Her belief in my potential allowed me to thrive and discover my true calling, making her a pivotal figure in my professional journey.
Justine King
Buyer & Manager
Monkees of Wilmington
(910)650-6739
1900 Eastwood Rd. #22
Wilmington, NC 28403
girls@monkeeswilmington.com
Justine played a pivotal role in my professional development, equipping me with essential skills for retail success, from effective merchandise display and customer engagement to mastering upselling techniques and vendor buying strategies. Her guidance helped me understand the importance of listening to our customers' preferences, which enabled us to tailor our inventory selections and avoid overstocking, ultimately enhancing the overall shopping experience.
Trish Draughon
Accountant, E-Commerce & Inventory Unloading
Monkees of Wilmington
(910)547-5447
1900 Eastwood Rd. #22
Wilmington, NC 28403
trish@monkeeswilmington.com
Trish had a profound impact on my professional development, teaching me essential skills such as uploading items online, tagging, steaming, and efficiently getting merchandise on the floor, as well as the importance of being thorough and double-checking packing slips to ensure accuracy. The system she helped me create proved to be invaluable, even after I opened my own online boutique, and her emphasis on attention to detail and precision has stuck with me, allowing me to streamline my processes and avoid potential issues, making her mentorship a lasting and appreciated influence on my career.
Timeline
Personal Leave
Full Time Parent
10.2021 - 07.2022
Event Planner
The Chairman's Retreat
09.2021 - 10.2023
Owner
Goodness Graycious
01.2021 - 03.2025
Sales Associate
Monkee's Of Wilmington
08.2016 - 08.2021
Host
The Cutting Board
08.2013 - 07.2015
Associate of Arts - Interior Design
Cape Fear Community College
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