Grayce Benson

Dependable patient advocate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Improved patient satisfaction by providing friendly and knowledgeable support and service.
• Recognized as a consistently helpful and supportive professional by patients and staff alike.
• Collaborated with team in the development of Virtual Care.
• Triage for Virtual Care.
• Multitasking as a representative on virtual care phones while checking emails, responding to EHR messages, assisting patients through the patient portal, triage and state reports.
• Flexible schedule, I will stay late and/or come in early.
• Have a great rapport with team, patients, providers and WWH staff.

• Verbal Communication, Highly Proficient, 10/01/20
• Dog & Cat Groomer, Proficient, 10/01/20
• Work Motivation, Expert, 10/01/20
• Retail customer service, Proficient, 12/01/20
• Verbal communication, Highly Proficient, 10/01/20
• Attention to detail, Completed, 11/01/20
• Sales skills, Proficient, 12/01/20
• Work motivation, Expert, 10/01/20
• Customer focus & orientation, Highly Proficient, 12/01/20
• Customer service, Proficient, 10/01/20
• Veterinary receptionist skills, Familiar, 10/01/20

In 2020 I was in the Together We Bake program, during my attendance in this program I excelled in many ways. The first big accomplishment was being chosen to be apart of the meeting we had with the attorney general of Virginia, the meeting was about women needing mental health evaluations verses immediate incarceration. Within a few months of having this meeting I was recruited to be apart of commercial for the program i also attended called The Friends of Guest House. Once I graduated from the program I start working for Whole Woman's Health, and dedicated all my time into helping more women in a difficult time. I continued to volunteer my time to TWB by becoming a job counselor. A year after I succeeded the program I was notified that I was selected to be the recipient of the Most Empowered Woman's Award, when they introduced me for the award the first thing they said was; I work in a woman's clinic called WWH, and for some of these women just like myself this was unheard of and a dream job. This is the highest award in the program, and not just in the program we were broadcasted from Virginia to Ghana, attendees were the attorney general and governor of Virginia, the mayor of D.C and over 200 other supporters, we also raised over $100k for women/mothers in need.  I still volunteer for this program and will presenting the same award I received to the next recipient in May of 2024.