Grayce Lara
Phoenix,AZ
Summary
Customer-oriented and organized Front Office Representative with proven experience in managing front office operations, and providing exceptional client service. Skilled in handling inquiries, maintaining records, scheduling, and overseeing office organization. Strong communication and multitasking abilities, with a friendly and professional demeanor, suited to supporting a fast-paced automotive environment.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
G&K Medical Associates
Avondale, Arizona
11.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Manage and optimize daily organization of confidential filing system for 250+ patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Received 30-40 patients daily by managing new patient paperwork, processing IDs and insurance cards, and leading patients to waiting room
Medical Receptionist
Reyes Family Medicine
tempe, Arizona
03.2021 - 10.2024
- Verified patient insurance details and maintained accurate records in database.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Assisted healthcare providers by preparing patient charts and relevant documentation.
- Handled billing inquiries and processed payments at point of service.
Front Desk Receptionist
Legacy Golf Resort
Phoenix, Arizona
06.2019 - 02.2021
- Managed phone inquiries and directed calls to appropriate staff members.
- Greeted and assisted guests upon arrival at the resort.
- Coordinated check-in and check-out processes for hotel guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Sierra Linda Highschool
Phoenix, AZ05-2019
Skills
- Microsoft Office Suite proficiency
- Multiline phone system management
- Customer service and interpersonal skills
- Organizational skills
- Strong verbal and written communication
- Payment processing
- Insurance verification
- Appointment scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
G&K Medical Associates
11.2024 - Current
Medical Receptionist
Reyes Family Medicine
03.2021 - 10.2024
Front Desk Receptionist
Legacy Golf Resort
06.2019 - 02.2021
High School Diploma -
Sierra Linda Highschool
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