Summary
Overview
Work History
Education
Skills
Timeline
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Grayce Skelton

Gilbert,AZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dutch Bros
Gilbert, AZ
04.2023 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Hostess, Food Runner, Busser

Union Grill
Mesa, AZ
10.2020 - 11.2022
  • Verified reservations and wait times with customers.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

Some College (No Degree) - Business

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Operations Management
  • Recruiting and Interviewing
  • Orientating and Training
  • Product and Service Knowledge
  • Employee Performance Evaluations

Timeline

Assistant Manager

Dutch Bros
04.2023 - Current

Hostess, Food Runner, Busser

Union Grill
10.2020 - 11.2022

Some College (No Degree) - Business

Maricopa Community Colleges - Chandler-Gilbert Community College

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Grayce Skelton