Graycie Hatfield
Wickenburg
Summary
Dynamic and detail-oriented professional with a proven track record at Wickenburg Community Hospital, excelling in patient registration and documentation management. Recognized for enhancing data accuracy and fostering strong relationships with staff. Adept at multitasking and maintaining patient confidentiality while delivering exceptional customer service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Admitting Representative
Wickkenburg Community Hospital
08.2025 - Current
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Coordinated insurance verification and pre-authorization with multiple providers to enhance patient onboarding.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Assisted patients in completing necessary documentation, improving clarity and compliance with hospital policies.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Facilitated timely response to inquiries from various departments, promoting smooth hospital operations.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Provided excellent customer service to patients and their families during the registration process.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Verified patient details and insurance coverage and collected co-pays.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Reviewed hospital schedule and confirmed arrival times.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Bartender
The Mecca Bar and Grill
01.2020 - Current
- Managed bar inventory, ensuring optimal stock levels and minimal waste.
- Developed signature cocktails, enhancing customer experience and driving repeat business.
- Trained new bartenders on drink preparation and customer service standards.
- Oversaw bar operations during peak hours, maintaining efficiency and service quality.
Caregiver
Blue Thumb Services
01.2019 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining compliance with healthcare protocols.
- Implemented safety procedures to prevent accidents and ensure a secure environment for clients.
Office Manager
Advanced Transmission
01.2021 - 01.2022
- Streamlined office operations to enhance productivity and efficiency across departments.
- Developed and maintained filing systems, improving document retrieval processes.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Implemented office policies and procedures, enhancing compliance with organizational standards.
Education
High School Diploma -
Wickenburg Highschool
Wickenburg 05-2019
Skills
- Customer service
- Data accuracy
- Medical necessity protocols
- Documentation management
- Payment processing
- Patient confidentiality
- Patient registration
- Coordinating paperwork
- Teamwork
- Problem-solving
- Punctual and hardworking
- Calm and effective under pressure
- Reliability
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Documentation skills
- Organized and detail oriented
- Team building
- Interpersonal skills
- Computer literacy
- Goal setting
Timeline
Admitting Representative
Wickkenburg Community Hospital
08.2025 - Current
Office Manager
Advanced Transmission
01.2021 - 01.2022
Bartender
The Mecca Bar and Grill
01.2020 - Current
Caregiver
Blue Thumb Services
01.2019 - Current
High School Diploma -
Wickenburg Highschool