Graysen Gale
Bloomingdale,GA
Summary
Hardworking professional with experience with customers by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pooler Plastic Surgery
Pooler, GA
01.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support including photocopying, faxing, and filing.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Answered customer inquiries regarding billings, payments, account status.
Topcoat Admin
Edwards Interiors & Design
Rincon, 31326
06.2022 - 12.2022
- Handled plane parts and made sure each part was in good condition.
- Kept inventory updated for all staff.
- Made sure each plane part went to the correct building for the next process.
- Answered emails and phone calls about each process for the parts.
- Notified the correct business if a part was damaged or if the process could not be done.
Front Desk Representative
Optim Orthopedics
Savannah, GA
08.2020 - 06.2022
- Performed general administrative duties such as filing documents, typing correspondence and managing inventory levels.
- Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
- Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
- Trained new employees on proper front desk operations, customer service standards and company policies.
- Communicated effectively with team members to ensure smooth workflow throughout the day.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for clients and visitors.
Kennel Technician
Effingham Animal Hospital
Rincon, 31326
08.2018 - 12.2018
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Organized supplies needed for daily operations of the kennel facility.
- Maintained records of animal feedings, treatments and other updates.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Developed positive relationships with volunteers who provided support during busy periods.
Education
High School Diploma -
South Effingham High School
Guyton, GA05-2019
Skills
- Appointment confirmation
- Office Administration
- Multi-Line Telephone Systems
- Time Management
- Spreadsheet tracking
- Cash Handling
- Office Organization
- Customer Service
- Administrative Skills
- Work Prioritization
- Problem-solving skills
Certification
- Notary
Timeline
Front Desk Receptionist
Pooler Plastic Surgery
01.2024 - Current
Topcoat Admin
Edwards Interiors & Design
06.2022 - 12.2022
Front Desk Representative
Optim Orthopedics
08.2020 - 06.2022
Kennel Technician
Effingham Animal Hospital
08.2018 - 12.2018
High School Diploma -
South Effingham High School
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