Graysen Key
Mobile,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Vascular Associates of South Alabama
03.2024 - 11.2024
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
Inside Sales Specialist
Arrow Exterminators
07.2021 - 03.2024
- Increased sales revenue by efficiently managing a high volume of inbound and outbound leads and promptly responding to customer inquiries.
- Developed strong customer relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Boosted customer retention rates through diligent follow-up activities such as post-sale calls, thank you cards, and satisfaction surveys.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Entered sales into Pestpac, filled out sale agreements, and collected payment for sale
Customer Care Coordinator
Arrow Exterminators
01.2019 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Logged call information and solutions provided into internal database.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Aided in reducing accounts receivable days outstanding through diligent follow-up efforts on overdue accounts
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Acted as first point of contact and set appointments for existing and prospective customers.
Customer Account Manager
Sportsman Marina
05.2017 - 01.2019
- Authorized new client contracts and entered data into Marina office, ensuring accurate records.
- Created and managed invoices using Quickbooks, streamlining financial transactions.
- Identified and contacted customers with delinquent accounts via mail and telephone, facilitating timely resolution.
- Oversaw monthly property inventory ad resolved customer complaints efficiently, demonstrating strong multitasking abilities
Education
High School Diploma -
Gulf Shores High School
Gulf Shores, AL05-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving
- Team collaboration
- Appointment scheduling
Timeline
Front Desk Receptionist
Vascular Associates of South Alabama
03.2024 - 11.2024
Inside Sales Specialist
Arrow Exterminators
07.2021 - 03.2024
Customer Care Coordinator
Arrow Exterminators
01.2019 - 07.2021
Customer Account Manager
Sportsman Marina
05.2017 - 01.2019
High School Diploma -
Gulf Shores High School
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