Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic
Grayson Birkelbach

Grayson Birkelbach

Princeton

Summary

Dynamic Customer Enablement and Professional Services Specialist with a proven track record at TeamSupport, excelling in data migration and customer onboarding. Expert in designing workflows and developing comprehensive knowledge bases, while fostering strong client relationships. Adept at delivering impactful training and technical presentations, driving customer success through innovative solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Enablement and Professional Services Specialist

TeamSupport
Dallas
07.2024 - Current
  • Facilitated and managed 400+ new and existing customer implementations for 3 different product offerings
  • Managed customer migrations from account to account or provider to provider, which included data imports and image and attachment migrations
  • Designed the current implementation workflow for the TeamSupport organization
  • Created an extensive Knowledge Base for 3 product offerings, including video and text content.
  • Led the Professional services team to plan and deliver database updates, custom analytics, and feature enhancements.

Technical Sales Engineer

TeamSupport
Dallas-Fort Worth Metroplex
08.2022 - Current
  • Facilitated technical presentations to showcase software solutions for customer needs.
  • Collaborated with engineering teams to address client technical requirements effectively.
  • Developed product demonstrations to illustrate features and benefits for prospects.
  • Analyzed client feedback to recommend improvements for product development initiatives.
  • Researched competitors' offerings, monitored their activities, and reported findings internally.

Senior Onboarding Specialist

TeamSupport
Dallas
08.2018 - Current
  • Coordinated and delivered new customer implementations for the Support Ticketing product
  • Delivered Admin and New User Training for numerous support teams
  • Assisted in migrating historical data from past systems for new customers
  • Ran the TeamSupport University Webinar series that spotlighted different TeamSupport features to our entire customer base.

Senior Training Consultant

FieldAware
Plano
02.2016 - 08.2018
  • Conduct on-site and remote training sessions for 50+ clients to teach FieldAware's web and mobile application to end users
  • Analyze clients’ business processes to determine appropriate solutions and procedures
  • Assess the training needs of various companies/industries to cater a training plan specific to their goals
  • Cultivate custom training classes specific to the business processes of each company
  • Prepare training documents to distribute as learning aids for training participants
  • Coordinate university recruiting efforts for the department
  • 2 years 7 months

Education

Bachelors of Arts - Psychology

Texas State University
San Marcos, TX
01.2010

High School diploma - Regular/General High School/Secondary Diploma Program

Highland Park High School
Dallas, TX
01.2004

Skills

  • Professional Services
  • Data Migration
  • Migration Projects
  • Customer onboarding
  • Technical presentation
  • Knowledge base development
  • Workflow design
  • Customer relationship management
  • Product demonstration
  • Problem solving
  • Team collaboration
  • Training development

Certification

  • TSU TeamSupport Certification
  • TSU Knowledge PHD

Languages

English (Native or Bilingual)

Affiliations

  • Rock Climbing and Camping
  • Youth mentoring volunteer
  • Proud father of two

Accomplishments

  • I received the GTD award at TeamSupport twice in my time there.

Timeline

Customer Enablement and Professional Services Specialist

TeamSupport
07.2024 - Current

Technical Sales Engineer

TeamSupport
08.2022 - Current

Senior Onboarding Specialist

TeamSupport
08.2018 - Current

Senior Training Consultant

FieldAware
02.2016 - 08.2018

Bachelors of Arts - Psychology

Texas State University

High School diploma - Regular/General High School/Secondary Diploma Program

Highland Park High School

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